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Help Centre

Get answers to frequently asked questions, from travel insurance to claims and getting help in an emergency.

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  • Recent events
  • Buying travel insurance
  • Managing your policy
  • Emergency & claims

Recent events

Recent events

Flooding in Spain – October 2024

On Tuesday, October 29th, 2024, flash flooding caused by torrential rainfall swept across southeast Spain, near Valencia. Weather agencies estimate that about a...
Recent events

Hurricane Milton – October 2024

For residents of the United States
Recent events

Dubai Floods – April 2024

On Tuesday April 16, 2024, heavy rainfall fell over the United Arab Emirates and Dubai, causing major flooding and widespread damage. Dubai International Airpor...
Recent events

Travel Alert: Japan Earthquake and Tsunami – January 2024

On January 1, 2024, Japan was struck by an earthquake affecting the Ishikawa Prefecture and the surrounding area. The earthquake also generated a tsunami which ...
Recent events

Cyclone Mal - 15 November 2023

Various government agencies and news outlets have reported that Tropical Cyclone Mal has a high likelihood of making landfall in Fiji on or around Wednesday Nov...
Recent events

Travel Alert: Iceland - 16 November 2023

On November 10, 2023, Iceland was struck by an earthquake affecting Njardvik and the surrounding area. If you purchased a plan before November 10, 2023, the pla...
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Buying travel insurance

Buying travel insurance

Activities, Sports and Adventures Covered by World Nomads

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...
Buying travel insurance

Can Travel Insurance Help With a Lost or Stolen Passport?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...
Buying travel insurance

Am I Covered for Urgent Medical Treatment Overseas?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...
Buying travel insurance

Is Helicopter Evacuation Covered During Trekking in Nepal?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...
Buying travel insurance

Can I Buy Travel Insurance for Travel on a One-way Ticket?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...
Buying travel insurance

Am I Covered by Travel Insurance if I Need to Cancel or Reschedule?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...
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Managing your policy

Managing policy

How To Make Changes to Your Travel Insurance Plan

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...
Managing policy

How Can I Cancel My Plan From World Nomads?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if...
Managing policy

Buy More Travel Insurance Coverage Online

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...
Managing policy

Can Travel Insurance Help If Travel Is Impacted by Strikes?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...
Managing policy

How Do I Find My Travel Insurance Policy Certificate?

When you buy World Nomads travel insurance, we will email your policy certificate and the policy wording to you.

Emergency & Claims

Emergency & Claims

How to Complete Your Travel Insurance Claim Without All Documents

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...
Emergency & Claims

Does Travel Insurance Cover Medical Costs Upfront?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...
Emergency & Claims

What Documents Do I Need to File a Travel Insurance Claim?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...
Emergency & Claims

Do I Have To Wait Until I Get Back Home To Make a Claim?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...
Emergency & Claims

Which Number Should I Call?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...
Emergency & Claims

Who Do I Call for Emergency Help?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...
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