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Get answers to frequently asked questions, from travel insurance to claims and getting help in an emergency.

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Recent events

Flooding in Spain – October 2024

On Tuesday, October 29th, 2024, flash flooding caused by torrential rainfall swept across southeast Spain, near Valencia. Weather agencies estimate that about a...

Recent events

Hurricane Milton – October 2024

For residents of the United States

Recent events

Dubai Floods – April 2024

On Tuesday April 16, 2024, heavy rainfall fell over the United Arab Emirates and Dubai, causing major flooding and widespread damage. Dubai International Airpor...

Recent events

Travel Alert: Japan Earthquake and Tsunami – January 2024

On January 1, 2024, Japan was struck by an earthquake affecting the Ishikawa Prefecture and the surrounding area. The earthquake also generated a tsunami which ...

Recent events

Cyclone Mal - 15 November 2023

Various government agencies and news outlets have reported that Tropical Cyclone Mal has a high likelihood of making landfall in Fiji on or around Wednesday Nov...

Recent events

Travel Alert: Iceland - 16 November 2023

On November 10, 2023, Iceland was struck by an earthquake affecting Njardvik and the surrounding area. If you purchased a plan before November 10, 2023, the pla...

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Buying travel insurance

Activities, Sports and Adventures Covered by World Nomads

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...

Buying travel insurance

How Benefits and Plans May Differ by US State

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...

Buying travel insurance

Can Travel Insurance Help With a Lost or Stolen Passport?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...

Buying travel insurance

Am I Covered for Urgent Medical Treatment Overseas?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...

Buying travel insurance

Is Helicopter Evacuation Covered During Trekking in Nepal?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...

Buying travel insurance

Can I Buy Travel Insurance for Travel on a One-way Ticket?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...

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Managing your policy

Managing policy

How do I find my travel insurance plan details (policy certificate)?

For residents of the United States

Managing policy

How To Make Changes to Your Travel Insurance Plan

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...

Managing policy

How Can I Cancel My Plan From World Nomads?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if...

Managing policy

Buy More Travel Insurance Coverage Online

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...

Managing policy

Can Travel Insurance Help If Travel Is Impacted by Strikes?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...

Emergency & Claims

Travel insurance, Emergency claims

How do I check on the status of my claim?

For residents of the USA

Emergency & Claims

How to Complete Your Travel Insurance Claim Without All Documents

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...

Emergency & Claims

Does Travel Insurance Cover Medical Costs Upfront?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...

Emergency & Claims

What Documents Do I Need to File a Travel Insurance Claim?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...

Emergency & Claims

Do I Have To Wait Until I Get Back Home To Make a Claim?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...

Emergency & Claims

Which Number Should I Call?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you ...

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Before your trip, check the latest government advice for any travel alerts for your destination.

By providing your country of residence, we can display information relevant to you

Your country of residence is the country where you:

Are a citizen or a legal resident
Have access to long term medical care through a national health insurance scheme and/or private health insurance (not including reciprocal health agreements)
Will be repatriated to for ongoing medical care if you’re unable to continue your trip
Have unrestricted, unconditional right of entry
Have a residential address

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Travel insurance doesn't cover everything. All of the information we provide is a brief summary. It does not include all terms, conditions, limitations, exclusions and termination provisions of the plans described. Coverage may not be the same or available for residents of all countries, states or provinces. Please carefully read your policy wording for a full description of coverage.

WorldNomads.com Pty Limited (ABN 62 127 485 198 AR 343027, NZBN 9429050505364) at Governor Macquarie Tower, Level 18, 1 Farrer Place, Sydney, NSW, 2000, Australia is an Authorised Representative of nib Travel Services (Australia) Pty Ltd (ABN 81 115 932 173 AFSL 308461, NZBN 9429050505340), and is underwritten in Australia and New Zealand by Pacific International Insurance Pty Ltd, ABN 83 169 311 193, NZBN 9429041356500. nib Travel Services Europe Limited trading as nib Travel Services and World Nomads is regulated by the Central Bank of Ireland. nib Travel Services Europe Limited (Company Registration Number 601851), at City Quarter, Lapps Quay, Cork, T12 Y3ET, Ireland. In Europe the policy is manufactured by Collinson Insurance Europe Limited which is authorised and regulated by the Malta Financial Services Authority (Registration no. C89977). nib Travel Services Europe (UK Branch) is authorised and regulated by the Financial Conduct Authority, FRN 988371. Registered Office: Birchin Court, 20 Birchin Lane, London, EC3V 9DU. Co/Est. No. FC039523/BR024629. In the UK the policy is underwritten by Collinson Insurance which is a trading name of Astrenska Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN 202846). WorldNomads.com Pty Limited markets and promotes travel insurance products of nib Travel Services Limited (License No.1446874), at PO Box 1051, Grand Cayman KY1-1102, Cayman Islands. World Nomads Inc. (1585422), at 2201 Broadway, Suite 400, Oakland, CA 94612, USA, plans are serviced by Trip Mate, a Generali Global Assistance & Insurance Services brand, which include travel insurance coverages underwritten by United States Fire Insurance Company, Principal Office located in Morristown, New Jersey, under form series T7000 et al, T210 et al and TP-401 et al and non-insurance Travel Assistance Services provided by Generali Global Assistance, FootprintlD®, Blue Ribbon Bags, and Runway Health. World Nomads (Canada) Ltd (BC: 0700178; Business No: 001 85379 7942 RC0001) is a licensed agent sponsored by AIG Insurance Company of Canada at 120 Bremner Boulevard, Suite 2200, Toronto, Ontario, M5J 0A8, Canada. World Experiences Seguros De Viagem Brasil Ltda (CNPJ: 21.346.969/0001-99) at Rua Padre João Manuel, 755, 16º andar, São Paulo – SP, Brazil is an Authorized Partner (Representante) of Chubb Seguros Brasil S.A. (CNPJ: 03.502.099/0001-18) at Av. Nações Unidas, nº 8.501, 27º andar -, Edifício Eldorado Business Tower, Pinheiros through the SUSEP Process 15414.900439/2015-34. All World Nomads entities listed above, including nib Travel Services Europe Limited, nib Travel Services Limited and nib Travel Services (Australia) Pty Ltd, are subsidiaries of nib holdings limited (ABN 51 125 633 856).