The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
Once you’ve filed a claim on the e-claims portal, you will receive a claim ID within 24 hours. Keep this ID handy, as you will need it to check the status of your claim.
By phone
You can give the customer service team a call at 1-844-207-1930 and follow the prompts to connect to a virtual assistant. A virtual assistant will text you a link through which you can check your claim status.
Check the website
Trip Mate is World Nomads’ claims administrator for U.S. residents. You can log onto their website at www.travelclaimsonline.com/claim_status. After you submit the three fields of information (last name, date of birth, claim ID), your claim activity log, which shows the status of your claim, should appear.
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Contact our Emergency Assistance Team
For help in an emergency, contact the Emergency Assistance team, available 24 hours, 7 days a week.
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Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available
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Within the USA & Canada toll free:
1-844-207-1930
From anywhere in the world, direct / collect:
+1-816-905-3963
Before your trip, check the latest government advice for any travel alerts for your destination.