Once you’ve filed a claim on the e-claims portal, you will receive a claim ID within 24 hours. Keep this ID handy, as you will need it to check the status of your claim.
By phone
You can give the customer service team a call at 1-844-207-1930 and follow the prompts to connect to a virtual assistant. A virtual assistant will text you a link through which you can check your claim status.
Check the website
Trip Mate is World Nomads’ claims administrator for U.S. residents. You can log onto their website at www.travelclaimsonline.com/claim_status. After you submit the three fields of information (last name, date of birth, claim ID), your claim activity log, which shows the status of your claim, should appear.
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Before your trip, check the latest government advice for any travel alerts for your destination.