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  1. World Nomads
  2. Travel Insurance
  3. True Claims

True stories from the claims department

The best of the worst. Real stories from our nomads around the world.

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Why it pays to consider travel insurance

We get it, the last thing you want to think about when planning your holiday is what could possibly go wrong. However, travel insurance could pay off in more ways than one, if you end up in hospital or are caught in unexpected events when visiting a far-away land.

Our 24/7 Emergency Assistance and Claims Teams have heard many stories (some that we couldn’t make up even if we tried). We've dealt with broken bones, monkey bites, helicopter evacuations, tropical diseases, and more travel insurance claims for gastro than we could possibly count. If you’re unconvinced, then check out some of the crazy but true experiences our nomads have gone through in their travels.


A broken leg in Thailand


I fell on my side and heard the sound of dry stick breaking, I realized my leg was broken, then I just lay on the beach... The first phone call I got was from World Nomads and they basically told me, you don't worry about this Anton, just focus on getting better...and we'll take care of the rest.

Anton,
World Nomads customer from Iceland

Watch the full story

More true travel claims stories

I broke my leg in Koh Sumui

I broke my leg in Koh Sumui

How we helped when this nomad who broke his leg in Koh Samui
Find out how World Nomads Travel Insurance helped Peter when he needed medical support on his Cambodia trip.

Find out how World Nomads Travel Insurance helped Peter when he needed medical support on his Cambodia trip.

Find out how World Nomads Travel Insurance helped Peter when he needed medical support on his Cambodia trip.

Serious Fall in Egypt

Serious Fall in Egypt

How we helped when this nomad had a serious fall in Egypt.
How we helped when this nomad got into a serious accident on a motorcycle tour.

How we helped when this nomad got into a serious accident on a motorcycle tour.

How we helped when this nomad got into a serious accident on a motorcycle tour
iPhone Stolen in Milan

iPhone Stolen in Milan

How we helped when this nomad’s iPhone was stolen off her in Milan.
Pancreatitis in Spain

Pancreatitis in Spain

How we helped when this nomad’s wife got pancreatitis in Spain.
Mia’s true travel insurance tale

Mia’s true travel insurance tale

How we helped Mia with her predictament.
A brain aneurysm in Switzerland

A brain aneurysm in Switzerland

How we helped when this nomad was urgently hospitalised
Dengue fever in Bolivia

Dengue fever in Bolivia

How we helped when this nomad got dengue fever in Bolivia
A knee injury in the USA

A knee injury in the USA

How we helped when this nomad got injured while skiing in the USA
A biking injury in the USA

A biking injury in the USA

How we helped when this nomad got their ribs fractured in the USA
Family emergency at home, while in Africa

Family emergency at home, while in Africa

How we helped when this nomad got told their father had a heart attack
A stolen camera in Bangkok, Thailand

A stolen camera in Bangkok, Thailand

How we helped when this nomad got their camera taken in Thailand
Pickpocket scam in France

Pickpocket scam in France

How we helped when this nomad got pickpocketed in France
Acute Gastroenteritis in Mumbai, India

Acute Gastroenteritis in Mumbai, India

How we helped when this nomad got sick in India
Terrorist attack in Dahab, Egypt

Terrorist attack in Dahab, Egypt

How we helped when this nomad got burned in a fire blast in Egypt
Bathtub slip in Ireland

Bathtub slip in Ireland

How we helped when this nomad slipped in their bathtub in Ireland
Jogging in Costa Rica

Jogging in Costa Rica

How we helped when this Nomad was hurt in a jogging accident
A broken penis in Canada

A broken penis in Canada

How we helped when this nomad got a frenulectomy
A Boat Robbery in Manaus, Brazil

A Boat Robbery in Manaus, Brazil

How we helped when this nomad got their belongings stolen in Brazil

True Claims Stories

  • Never travel without insurance. This was the first time I ever purchased travel insurance and I am so glad I did. A few days into my trip to Spain I twisted my foot heading down to the metro. Thanks to World Nomads I was able to get medical attention in Spain and since, as luck would have it, I had a fracture that required surgery, they got me a flight home the next day. Filing a claim was surprisingly easy and when the claim was finally processed, I was reimbursed for all of my expenses including things like the extra week in the hotel I didn't get to take advantage of.
    L.D.
    U.S. resident in Spain
  • I recently had a serious injury traveling on my own & the team was amazing. Being confused with a brain injury they took care of everything. Claiming was no problem, they were on the phone constantly to see if all was OK. I can't recommend them enough. Absolutely fantastic & l will always travel with World Nomads Insurance. Thanks guys for getting me home safely.
    A.B.
    Australian in Thailand
  • I was bitten by a monkey at the Batu Caves in Kuala Lumpur. I went to a nearby clinic and they gave me a rabies shot, antibiotics to take for 4 days, pain medicine, and anti-inflammatory medicine.
    T.R.
    Canadian in Malaysia

Travel Insurance Benefits: how we can take care of you*

Trip Cancellation

Been working hard for your trip?

We'll work hard to protect it.

Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Emergency Medical Expenses

Feeling fit and healthy? What if you get sick or injured?

Take the pain out of medical or dental costs.

Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transportation

Know where the nearest hospital is?

Don’t stress, we’ll get you there quickly.

Evacuation and Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Protect your gear

Love photography, filming or sport?

Cover your bags, tech or gear.

Protect your gear
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Emergency Overseas Medical & Dental Expenses
  • Emergency Medical Evacuation & Repatriation
  • Trip Cancellation or Interruption
  • 24-Hour Assistance Services
  • Baggage
  • And more (depending on your country of residence)
*This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Contact the team