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Get answers to frequently asked questions, from travel insurance to claims and getting help in an emergency.

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Recent events

Travel Alert: Israel & Palestinian Territories - October 2023

On Saturday 7 October 2023, Israel declared a state of war in response to an attack by Hamas. At the date of publication of this alert, military conflict betwee...

Recent events

Vanuatu Earthquake and Tsunami warnings – December 2024

On Tuesday, 17 December 2024, a 7.3 magnitude earthquake occurred off the coast of Vanuatu. Buildings in Port Vila have partially collapsed, and tsunami warning...

Recent events

Mount Lewotobi Laki-Laki Ash Cloud - Indonesia - November 2024

Since Friday, 8 November 2024, Indonesia’s Mount Lewotobi Laki-Laki has erupted several times due to heightened volcanic activity. The volcano has release...

Recent events

Flooding in Spain – October 2024

On Tuesday, 29 October 2024, flash flooding caused by torrential rainfall swept across southeast Spain. Weather agencies estimate that about a year’s wort...

Recent events

Hurricane Milton – October 2024

On Tuesday, 8 October 2024, a State of Emergency was announced for Florida as emergency conditions resulting from Hurricane Milton intensify. Evacuations have b...

Recent events

Hurricane Helene – September 2024

On Friday, 27 September 2024, the National Hurricane Centre issued advisories for Hurricane Helene as it strengthens into a Category 4 storm. The Florida region...

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Buying travel insurance

Can Travel Insurance Help With a Lost or Stolen Passport?

No one wants to have a “my passport has been stolen” moment on their travels, but it can happen. Luckily, your World Nomads travel insurance plan pr...

Buying travel insurance

Am I covered for countries other than the ones I list on my policy?

The quickest and easiest way to make sure you’re covered for the countries you’re planning on travelling to, is to select them all when you purchase...

Buying travel insurance

Travel Insurance for Medical Transport and Evacuation

For information relating to policies purchased prior to 03 February 2022, please check the PDS provided with your purchase. You can contact us if you need this ...

Buying travel insurance

Am I Covered if There’s a Travel Warning in Place Where I’m Going?

For information relating to policies purchased prior to 03 February 2022, please check the PDS provided with your purchase. You can contact us if you need this ...

Buying travel insurance

Travel Insurance for adventure activities & sports

World Nomads travel insurance provides coverage for a range of activities and sports for adventurous Aussies. It’s important to know if the activities you...

Buying travel insurance

Travel Insurance: What is my country of residence?

When buying World Nomads Travel Insurance, generally your country of permanent residence is the country you would want to be repatriated to in the event of a me...

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Managing your policy

Managing policy

What to do if you need to amend, extend or cancel a policy

It’s possible to amend, extend, or cancel your travel insurance policy. This can be done via your World Nomads membership or you can c...

Managing policy

Travel Insurance: Am I covered if an airline strike occurs?

More than ever it’s important to know where you stand in terms of your cover when a strike occurs. While you may not want to think of the possibility of a...

Managing policy

Extending your trip and buying more travel insurance cover

For information relating to policies purchased prior to 03 February 2022, please check the PDS provided with your purchase. You can contact us if you need this ...

Managing policy

World Nomads: Making changes to your travel insurance policy

For information relating to policies purchased prior to 03 February 2022, please check the PDS provided with your purchase. You can contact us if you need this ...

Managing policy

Travel Insurance: How do I find my policy certificate?

When you buy World Nomads travel insurance, we always email your policy certificate and the Product Disclosure Statement (PDS) to you.

Emergency & Claims

What Can I Make a Claim For?

Travel insurance is designed to help cover your expenses if something unexpected goes wrong on your trip. It's not a substitute for your primary health insuranc...

Emergency & Claims

Can I Make a Travel Insurance Claim Without Receipts?

Yes - please be aware though that you will still be asked to provide proof of ownership for the stolen or damaged items.

Emergency & Claims

How do I make a travel insurance claim?

If you have had any issues during your travels and you need to make a claim, just contact our claims team after you've submitted your claim online.

Emergency & Claims

Can someone speak my language?

The 24/7 Emergency Assistance team offers multi-lingual support for many different languages. Addtionally, the EA team provides access to translation services i...

Emergency & Claims

How do I make a claim if I can't complete it online?

If you’ve tried to lodge a claim via World Nomads’ member portal and it’s just not working – whether it be poor Wi-Fi, no Wi-Fi or no co...

Emergency & Claims

Can I wait until I get back home to make a claim?

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By providing your country of residence, we can display information relevant to you

Your country of residence is the country where you:

Are a citizen or a legal resident
Have access to long term medical care through a national health insurance scheme and/or private health insurance (not including reciprocal health agreements)
Will be repatriated to for ongoing medical care if you’re unable to continue your trip
Have unrestricted, unconditional right of entry
Have a residential address

Search for your country of residence:

Set residence

Not ready to provide your country of residence? View general information

Please select your country of residence

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We are a signatory to the General Insurance Code of Practice developed by the Insurance Council of Australia and enforced by the Code Governance Committee, an independent body whose purpose is to drive better Code compliance and help the insurance industry improve its service to consumers. The Code is designed to promote good relations and insurance practice between insurers, authorised representatives and consumers. The Code sets out what we must do when dealing with you. You can obtain a copy of the Code from codeofpractice.com.au.

As part of the nib group, we acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work. View our Reconciliation Action Plan

Travel insurance doesn't cover everything. All of the information we provide is a brief summary. It does not include all terms, conditions, limitations, exclusions and termination provisions of the plans described. Coverage may not be the same or available for residents of all countries, states or provinces. Please carefully read your policy wording for a full description of coverage.

WorldNomads.com Pty Limited (ABN 62 127 485 198 AR 343027, NZBN 9429050505364) at Governor Macquarie Tower, Level 18, 1 Farrer Place, Sydney, NSW, 2000, Australia is an Authorised Representative of nib Travel Services (Australia) Pty Ltd (ABN 81 115 932 173 AFSL 308461, NZBN 9429050505340), and is underwritten in Australia and New Zealand by Pacific International Insurance Pty Ltd, ABN 83 169 311 193, NZBN 9429041356500. nib Travel Services Europe Limited trading as nib Travel Services and World Nomads is regulated by the Central Bank of Ireland. nib Travel Services Europe Limited (Company Registration Number 601851), at City Quarter, Lapps Quay, Cork, T12 Y3ET, Ireland. In Europe the policy is manufactured by Collinson Insurance Europe Limited which is authorised and regulated by the Malta Financial Services Authority (Registration no. C89977). nib Travel Services Europe (UK Branch) is authorised and regulated by the Financial Conduct Authority, FRN 988371. Registered Office: Birchin Court, 20 Birchin Lane, London, EC3V 9DU. Co/Est. No. FC039523/BR024629. In the UK the policy is underwritten by Collinson Insurance which is a trading name of Astrenska Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN 202846). WorldNomads.com Pty Limited markets and promotes travel insurance products of nib Travel Services Limited (License No.1446874), at PO Box 1051, Grand Cayman KY1-1102, Cayman Islands. World Nomads Inc. (1585422), at 2201 Broadway, Suite 400, Oakland, CA 94612, USA, plans are serviced by Trip Mate, a Generali Global Assistance & Insurance Services brand, which include travel insurance coverages underwritten by United States Fire Insurance Company, Principal Office located in Morristown, New Jersey, under form series T7000 et al, T210 et al and TP-401 et al and non-insurance Travel Assistance Services provided by Generali Global Assistance, FootprintlD®, Blue Ribbon Bags, and Runway Health. World Nomads (Canada) Ltd (BC: 0700178; Business No: 001 85379 7942 RC0001) is a licensed agent sponsored by AIG Insurance Company of Canada at 120 Bremner Boulevard, Suite 2200, Toronto, Ontario, M5J 0A8, Canada. World Experiences Seguros De Viagem Brasil Ltda (CNPJ: 21.346.969/0001-99) at Rua Padre João Manuel, 755, 16º andar, São Paulo – SP, Brazil is an Authorized Partner (Representante) of Chubb Seguros Brasil S.A. (CNPJ: 03.502.099/0001-18) at Av. Nações Unidas, nº 8.501, 27º andar -, Edifício Eldorado Business Tower, Pinheiros through the SUSEP Process 15414.900439/2015-34. All World Nomads entities listed above, including nib Travel Services Europe Limited, nib Travel Services Limited and nib Travel Services (Australia) Pty Ltd, are subsidiaries of nib holdings limited (ABN 51 125 633 856).