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What should I do if I can't complete a claim online?

Q: What should I do if I can't complete a claim online?

&lt;p&gt;If you&amp;rsquo;re having trouble completing a claim online, it&amp;rsquo;s possible that you&amp;rsquo;re running into &lt;a href=&quot;https://www.worldnomads.com/usa/help/insurance/emergency-claims/having-trouble-submitting-a-claim&quot;&gt;one of these common problems&lt;/a&gt;, which you can troubleshoot through &lt;a href=&quot;https://www.worldnomads.com/usa/help/insurance/emergency-claims/having-trouble-submitting-a-claim&quot;&gt;this Help Center article&lt;/a&gt;.&lt;br /&gt; &lt;br /&gt;Otherwise, you&amp;rsquo;ll need to contact our claims administator, Trip Mate.&lt;br /&gt;&lt;br /&gt;Phone: 1-844-207-1930&lt;br /&gt;Email:&amp;nbsp;&lt;a href=&quot;mailto: wnclaims@tripmate.com&quot;&gt;wnclaims@tripmate.com&lt;/a&gt;&lt;/p&gt;

If you’re having trouble completing a claim online, it’s possible that you’re running into one of these common problems, which you can troubleshoot through this Help Center article.

Otherwise, you’ll need to contact our claims administator, Trip Mate.

Phone: 1-844-207-1930
Email: wnclaims@tripmate.com

Last updated: Aug 26, 2025 04:27 PM

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wnclaims@tripmate.com

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Travel insurance doesn't cover everything. All of the information we provide is a brief summary. It does not include all terms, conditions, limitations, exclusions and termination provisions of the plans described. Coverage may not be the same or available for residents of all countries, states or provinces. Please carefully read your policy wording for a full description of coverage.

WorldNomads.com Pty Limited (ABN 62 127 485 198 AR 343027, NZBN 9429050505364) at Governor Macquarie Tower, Level 18, 1 Farrer Place, Sydney, NSW, 2000, Australia is an Authorised Representative of nib Travel Services (Australia) Pty Ltd (ABN 81 115 932 173 AFSL 308461, NZBN 9429050505340), and is underwritten in Australia and New Zealand by Pacific International Insurance Pty Ltd, ABN 83 169 311 193, NZBN 9429041356500. nib Travel Services Europe Limited trading as nib Travel Services and World Nomads is regulated by the Central Bank of Ireland. nib Travel Services Europe Limited (Company Registration Number 601851), at City Quarter, Lapps Quay, Cork, T12 Y3ET, Ireland. In Europe the policy is manufactured by Collinson Insurance Europe Limited which is authorised and regulated by the Malta Financial Services Authority (Registration no. C89977). nib Travel Services Europe (UK Branch) is authorised and regulated by the Financial Conduct Authority, FRN 988371. Registered Office: Birchin Court, 20 Birchin Lane, London, EC3V 9DU. Co/Est. No. FC039523/BR024629. In the UK the policy is underwritten by Collinson Insurance which is a trading name of Astrenska Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN 202846). WorldNomads.com Pty Limited markets and promotes travel insurance products of nib Travel Services Limited (License No.1446874), at PO Box 1051, Grand Cayman KY1-1102, Cayman Islands. World Nomads Inc. (1585422), at 2201 Broadway, Suite 400, Oakland, CA 94612, USA, plans are serviced by Trip Mate, a Generali Global Assistance & Insurance Services brand, which include travel insurance coverages underwritten by United States Fire Insurance Company, Principal Office located in Morristown, New Jersey, under form series T7000 et al, T210 et al and TP-401 et al and non-insurance Travel Assistance Services provided by Generali Global Assistance, FootprintlD®, Blue Ribbon Bags, and Runway Health. World Nomads (Canada) Ltd (BC: 0700178; Business No: 001 85379 7942 RC0001) is a licensed agent sponsored by AIG Insurance Company of Canada at 120 Bremner Boulevard, Suite 2200, Toronto, Ontario, M5J 0A8, Canada. World Experiences Seguros De Viagem Brasil Ltda (CNPJ: 21.346.969/0001-99) at Rua Padre João Manuel, 755, 16º andar, São Paulo – SP, Brazil is an Authorized Partner (Representante) of Chubb Seguros Brasil S.A. (CNPJ: 03.502.099/0001-18) at Av. Nações Unidas, nº 8.501, 27º andar -, Edifício Eldorado Business Tower, Pinheiros through the SUSEP Process 15414.900439/2015-34. All World Nomads entities listed above, including nib Travel Services Europe Limited, nib Travel Services Limited and nib Travel Services (Australia) Pty Ltd, are subsidiaries of nib holdings limited (ABN 51 125 633 856).

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