What should I do if I can't complete a claim online?

If you’re having trouble completing a claim online, it’s possible that you’re running into one of these common problems, which you can troubleshoot through this Help Center article.

Otherwise, you’ll need to contact the claims administator. If you don’t have access to a computer, a team member can fax or print out claims forms for you to complete the process by mail.

Phone: 1-844-207-1930
Email: wnclaims@tripmate.com


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Contact our Emergency Assistance Team

For help in an emergency, contact the Emergency Assistance team, available 24 hours, 7 days a week.

Contact us

Phone

Policies purchased on or after 1 January 2020:


+1 954-334-8143


+1 877-289-0968

Email

For policies purchased on or after 1 January 2020:

ops@gga-usa.com

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available

Contact us

Phone

Within the USA & Canada toll free:
1-844-207-1930

From anywhere in the world, direct / collect:
+1-816-905-3963