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The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.

Thank you for your patience while we complete this work.

Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.

If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.

Can Travel Insurance Help With a Lost or Stolen Passport?

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.  

No one wants to have an “I lost my passport” moment on their travels, but it can happen. Luckily, your World Nomads travel insurance* plan provides coverage for the theft, loss or damage to a passport, provided you’ve taken reasonable care to safeguard your documents when traveling.

What can I make a claim for?

You can make a claim for the cost of a replacement document, up to $100. If your trip has been delayed at least six hours because your passport was stolen, you may also be reimbursed for:

  • Any pre-paid, non-refundable land or water accommodation that have not been used.
  • Necessary expenses such as meals and accommodations, and local transportation incurred due to the delay.

What you need to do:

Report the loss, theft or damage of your passport as soon as you can to:

  • The local police. In the case of theft, it must be done as soon as reasonably possible.
  • The closest US embassy or consulate (visit https://www.usembassy.gov/ for a full list).
  • The 24/7 Emergency Assistance team, who can help you navigate the process.

When you make a claim, you’ll need to send:

  • Reports from local police.
  • Receipts for passport processing fees.
  • Copies of all documentation provided by the U.S. government.
  • Receipts for pre-paid, non-refundable accommodations and any additional expenses incurred, should it apply to your case.

If you have any questions, please reach out – we’re happy to help. And when you’re ready, you can get a quote and buy online 24/7.

*All information we provided here is a brief summary. It does not include all terms, conditions, limitations, exclusions, and termination provisions of the plans described. Please carefully read your state specific plan documents for a full description of coverage. Travel insurance is included as part of your travel protection plan which contains both insurance benefits and non-insurance assistance services. Material included on this page does not represent, nor is it specific to, United States Fire Insurance Company or travel insurance benefits provided on United States Fire Insurance Company’s travel protection plans.

Last updated: Jan 31, 2025 12:09 AM

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Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday-Friday: 8 AM - 9 PM EST
  • Saturday-Sunday: 9 AM - 6 PM EST

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Phone

Within the USA & Canada toll free:
1-844-207-1930

From anywhere in the world, direct / collect:
+1-816-905-3963

Email
serviceUSA@worldnomads.com