By telling us your country of residence we are able to provide you with the most relevant travel insurance information.
Please note that not all content is translated or available to residents of all countries. Contact us for full details.
If you're still within the free-look period of your policy, you can cancel your plan via your member account. The number of days in the free-look (also called a cooling-off or satisfaction guarantee) period depends on your state. Typically this time frame is 10 days, but some states don't offer one. Once the free-look or cooling off period has passed, your policy is nonrefundable.
To be eligible for a refund on your premium during the free-look period, you must not have used your policy in any way. This means:
If you purchased as a guest and don’t have a member account, you can create one here. You'll just need to input your email address and the policy number from your last purchase.
If you need to make changes to your policy, including extensions, read our article on amendments. Please refer to yor policy for more details on the free look or review period. If you have any additional questions, please feel free to contact us - we're happy to help.
We’re here to help if you have a question about your policy. We’re available:
Within the USA & Canada toll free:
1-844-207-1930
From anywhere in the world, direct / collect:
+1-816-905-3963
Before your trip, check the latest government advice for any travel alerts for your destination.
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