By telling us your country of residence we are able to provide you with the most relevant travel insurance information.
Please note that not all content is translated or available to residents of all countries. Contact us for full details.
For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.
If you're still within the free-look period of your travel insurance* plan, you can cancel via your member account. The number of days in the free-look (also called a cooling-off or satisfaction guarantee) period depends on your state. Typically, this time frame is 10 days but can vary by state. Once the free-look or cooling off period has passed, your plan is nonrefundable.
To be eligible for a refund on your premium during the free-look period, you must not have used your plan in any way. This means:
If you purchased as a guest and don’t have a member account, you can create one here. You'll just need to input your email address and the policy number from your last purchase.
If you need to make changes to your plan, read our article on amendments. Please refer to your plan for more details on the free look or review period. If you have any additional questions, please feel free to contact us – we're happy to help.
*All information we provided here is a brief summary. It does not include all terms, conditions, limitations, exclusions, and termination provisions of the plans described. Please carefully read your state specific plan documents for a full description of coverage. Travel insurance is included as part of your travel protection plan which contains both insurance benefits and non-insurance assistance services. Material included on this page does not represent, nor is it specific to, United States Fire Insurance Company or travel insurance benefits provided on United States Fire Insurance Company’s travel protection plans.We’re here to help if you have a question about your policy. We’re available:
Within the USA & Canada toll free:
1-844-207-1930
From anywhere in the world, direct / collect:
+1-816-905-3963
Before your trip, check the latest government advice for any travel alerts for your destination.
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