It's easy to make a claim online, from anywhere in the world.
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For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.
Having been on the road for long periods ourselves, we know that waiting until you get home to file a claim isn’t always ideal. World Nomads gives you the freedom to make a claim from wherever you are and whenever you like, so you can keep traveling.
Don’t panic. If you're experiencing a medical emergency, call our 24/7 Emergency Assistance Team. Keep your plan number handy and be ready with a phone number where you can be reached. If this isn’t a medical emergency and you’d like to discuss another situation, you can call Customer Service at Trip Mate (our claims administrator) at 1-844-207-1930 or wnclaims@tripmate.com. *Expected response time is 24-48 hours and no expense or event will be a guarantee of coverage without a claim filed.
If you have your travel protection plan information handy, you can start a claim by logging on directly to the e-claims portal, which is managed by Trip Mate (our claims administrator). You will then enter your email address and create a password.
Nomads Tip: Locate both your plan number (starts with the letter 'F') and your policy number (starts with a 'WN'); you’ll need to input both on the online claim form.
If you do not have your plan information readily available, you can log on to your World Nomads member account here. You will then have access to your plan information and there will be a link to take you to the Trip Mate e-claims portal.
On the e-claims portal, you’ll first enter your World Nomads plan number:
Standard (F400B), Explorer (F400E), Epic (F400P) or Annual (F400A)
You’ll then be prompted to pick the coverage that applies to your claim (medical expenses, baggage delay, etc.). If you have two claims to file, such as Trip Interruption and Trip Delay, you'll need to complete two separate claims.
Continue to follow the prompts as the portal guides you through filing a claim and submitting your relevant documents. If you don’t have all your documents ready, you can save your claim as a draft and go back to it.
Upload the required documents to support your claim, like receipts or medical notes. Your claims process will go faster and smoother with all relevant documents uploaded to the portal. You’ll need proof of all your expenses and the cause of your claim. Once you hit ‘submit’, you’ll receive an email back with your claim number within 24 hours. You can use this claims number to check in on your claim.
The claims team will be in touch via email if more information is needed and we will keep you updated on the status of your claim. On average, the claims process takes 10-15 business days but can take up to 30 days from the time Trip Mate receives the completed claim forms and supporting documentation via email. You can check in on your claim by going to https://travelclaimsonline.com/claim_status.
I was pickpocketed while in Mexico City and had my new iPhone stolen as well as my driver’s license. The claims process for World Nomads was painless and really intuitive. I simply logged everything online. The resolution was extremely fair, and I would be happy to recommend World Nomads to anyone.
Protect your hard earned vacation from unexpected cancellation.
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Take the pain out of medical or dental costs.
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We'll provide assistance to get you to the hospital or home quickly.
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Covers the loss, theft or damage of your bags, tech and gear.
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The amounts listed represent the maximum benefit amount.
Protect your health
Protect Your Trip
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Non-Insurance Services
Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Wherever you are, we’re here 24/7 to help you in any emergency.
Are you in need of emergency assistance right now?
Contact 24/7 Emergency Assistance:
Telephone:
+1 954-334-8143 (Collect outside the US)
+1 877-289-0968 (Toll-free in the US and Canada
Before your trip, check the latest government advice for any travel alerts for your destination.