Make a Claim Online
Got expenses? File a claim online. Anytime from anywhere
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Make your claim online 24/7
Having been on the road for long periods ourselves, we know that waiting until you get home to lodge a claim isn’t always ideal. World Nomads gives you the freedom to claim from wherever you are and whenever you like, so you can keep travelling.
Be prepared when you claim.
- Injury or illness? Call our assistance teams asap
- Scan your receipts before your leave, just in case.
- If an airline loses your gear, tell them straight away, fill in their paperwork and keep a copy.
- Theft? Report it to the police as soon as possible.
- See what refunds you can get first from your transport or accommodation providers.
How to make a claim in 5 easy steps
1. Sh!t happens
Don’t panic, if it’s an emergency get help and document everything. Keep your policy number and local phone number handy if you need to call Emergency Assistance.
2. Start a claim
Login to your member account or create a free account to start your claim online. Not a member? Contact our service team who will assist. Nomads tip: Take this time to reread your policy to check your coverage.
3. Who, what, when, how much
Answer the questions relevant to your claim and save your draft. Gather any documents you need to submit with your claim.
4. Upload & click send
Upload your documents, enter your bank details and click the declaration to finish the claim. Be on the lookout for an email confirmation.
5. Keep calm & travel on
The claims team will be in touch if they need more information; and will let you know their decision as quickly as possible. Need ideas while you wait? Plan your next adventure with World Nomads guides, traveler stories and podcasts
How do I make a claim on my travel insurance?
Learn more about how make a claim by watching this video.
Your top claims related questions answered
The claims process for World Nomads was painless and really intuitive.
I was pickpocketed while in Mexico City and had my recently new iPhone 6S stolen, as well as my credit card and driver’s license. The claims process for World Nomads was painless and really intuitive, logging everything online. The resolution was extremely fair and would be happy to recommend World Nomads to anyone.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Insurance protection for your hard earned vacation in the event of unexpected cancellation.
- Standard Plan: $2,500
- Explorer Plan: $10,000
- Epic Plan: $15,000
- AMT Plan: $10,000
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Evacuation & Repatriation
We’ll get you to hospital or home quickly.
- Standard Plan: $250,000
- Explorer Plan: $500,000
- Epic Plan: $750,000
- Annual Plan: $500,000
Emergency Evacuation & Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Gear & Baggage Protection
Coverage for the theft, damage or delay of your bags, tech and sports gear.
- Standard Plan: $1,000
- Explorer Plan: $2,000
- Epic Plan: $5,000
- Annual Plan: $2,000
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
Protect your health
- Emergency Medical & Dental Expenses
- Emergency Evacuation and Repatriation
- Bedside Companion Travel and Subsistence
- Emergency Professional Services
- Return of Remains
- Return of Travel Companion/Dependent Children
Protect your trip
- Trip Cancellation
- Trip Interruption
- Trip Delay
- Optional Cancel for Any Reason (Explorer or Epic)
- Trip Exchange (Explorer, Epic or AMT)
- Rental Vehicle Damage (Explorer, Epic or AMT)
Protect your stuff
- Baggage and Personal Effects Theft or Damage
- Baggage and Sporting Equipment Delay
- Travel Documents Theft or Damage
- Sporting Equipment Theft or Loss by a Common Carrier
- Covered Adventure Sports listed in Policy
Assistance Services
- 24/7 Worldwide Emergency Medical Assistance
- Worldwide Travel Assistance
- Personal Security Assistance
- Adventure Traveller’s Hotline
- Bag Trak
24/7 emergency assistance
Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Telephone +1 866 878 0192 (toll-free from Canada and the Continental U.S.) or +1 416 646 3723 (collect from anywhere else in the world)
Contact the teamFAQ
Here are our most frequently asked questions. You can also find the answers to other questions in our Help Center or you can ask the customer service team.
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What can I claim for?
World Nomads covers a wide range of benefits — and you can make a claim for any one of them if they’re part of your policy. Some of the benefits our plans cover include out-of-province medical expenses, medical evacuation, cancellation costs, emergency dental treatment and stolen or damaged personal effects.
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Does my insurance cover medical costs upfront or do I have to pay and claim later?
That depends. If it’s an emergency — say, you were hospitalized or needed to be evacuated — as long as you’d contacted our 24/7 Emergency Assistance team and they’d approved it, we pay for the costs upfront provided they’re covered in your policy.
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I don't have receipts for my personal items. Can I still make a claim?
You can still declare your personal items without the receipts. However, we reserve the right to reduce or reject your claim.
Before your trip, check the latest government advice for any travel alerts for your destination.