The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
Even if you’re in the middle of nowhere, or in a place where you don’t speak the local language, we’re here to help.
First step: call our Emergency Assistance Team
If you need to get to the hospital or see a doctor for a sudden and serious illness or after being injured in an accident, then you, a friend, a traveling companion, or your family can call the emergency assistance team, and they can direct you to the nearest, most suitable medical facility.
What can the Emergency Assistance Team help with?
Our multi-lingual 24/7 Emergency Assistance team can assist with:
- Organizing your admission to the hospital
- Arranging emergency transport
- Talking directly with your treating doctor about your condition
- Liaising with your family back home
- Locating nearest embassies and consulates
- Where cover is confirmed, they can also arrange for your bills to be paid direct.
What information do I need to provide the Emergency Assistance Team?
When calling, make sure you have the following information ready:
- Your policy number
- As much detail as possible about what has happened
- Your location
- A contact number for where you are
- Any prescribed medication
What if I’ve already received medical treatment?
If you've been taken to the hospital already, have received medical treatment, or need emergency transportation, then you (or someone else) must contact the emergency assistance team as soon as reasonable.
If you don't let the emergency assistance team know, your cover may be affected.
Who pays for the cost of treatment?
That depends on what’s happened, the seriousness of the situation, and your Country of Residence. For more information check out our guide on who pays for medical costs.
What our policies cover
Travel insurance is for emergency medical and dental treatment overseas for unexpected and serious illnesses or injuries, not general check-ups. Be sure to check the Policy Wording for more information, and if you’re not sure what’s covered you can contact us.
Get a quote 24/7
With World Nomads you can get an instant quote anytime, anywhere, before you leave home or while you’re on the road.
What should I do if I have an emergency while traveling?
Note: all travel insurance plans are different, and cover will vary, depending on what's happened, your Country of Residence, the plan you choose and any options or upgrades you buy.
Travel insurance doesn’t cover everything. All of the information we provide is a brief summary. It does not include all terms, conditions, limitations, exclusions, and termination provisions of the plans described. Coverage may not be the same or available for residents of all countries, states, or provinces. Please carefully read your policy wording for a full description of coverage. If you have any questions, please contact us.
Was this article helpful to you?
Related Articles
View moreWe can help you...
Can't find the answer you are looking for?
Contact us- All contact details
- Emergency Assistance Contact
- Claims contact
Contact our Emergency Assistance Team
For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchase on or after 2 December 2018:
_________________
For policies purchased before 2 December 2018:
For policies purchase on or after 2 December 2018:
_________________
For policies purchased before 2 December 2018:
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available
Contact us
For policies purchase on or after 2 December 2018:
_________________
For policies purchased before 2 December 2018:
For policies purchased on or after 2 December 2018:
_________________
For policies purchased before 2 December 2018: