The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
If you need to get to hospital or see a doctor for a sudden and serious illness or after being injured in an accident, then call the emergency assistance team and they can direct you to the nearest, most suitable medical facility.
If required, the assistance team can sort out your admission to hospital, arrange emergency transport and talk directly with your treating doctor about your condition. Where cover is confirmed, they will also arrange, through your insurer, for your bills to be paid direct.
If you've been taken to hospital already, have received medical treatment or need emergency transportation, then you (or someone else) must contact the emergency assistance team as soon as reasonable. If you don't let them know, your cover may be affected. If you've paid the bills already, you can make a claim online through your membership page.
Remember, travel insurance is made for emergency medical and dental treatment overseas for unexpected and serious illnesses or injuries, not general check ups. Please check your policy wording/description of coverage carefully for full details on what's covered and not covered if you're expecting your insurer to pay for your medical bills. You'll find these documents stored in your World Nomads membership.
