The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
If you’ve tried to lodge a claim via World Nomads’ member portal and it’s just not working – whether it be poor Wi-Fi, no Wi-Fi or no computer - you have two options.
You do not have to lodge your claim as soon as you incur some unexpected expenses – you can do it later when you return back home or reach a location where there is good Wi-Fi or computer facilities.
If you would like to get your claim underway, and lodge it as soon as possible, then you can contact the Claims Services team who can take your claim details over the phone, email or fax.
Contact details
Phone: +353 21 237 8002 or +353 21 237 8007
Email: claimsRTW@worldnomads.com
You can also get in touch with your insurer nib Travel Services Europe Limited trading as nib Travel Services in Ireland for World Nomads. If you have a question about your claim, please contact the claims team during normal Ireland business hours 9am to 5pm:
PO Box 912
South Cork DSU
Cork, Ireland
They also provide an internal customer complaints service if you're unhappy with the product or any service provided.
5 tips to better claims
- You can complete this PDF electronically by typing into the fields. If you complete by hand, please write clearly.
- Make sure you sign the claims form.
- Make sure you send us all of your supporting documents.
- If in doubt, tell us more not less.
- If posting your claim, take copies of everything and send it recorded delivery.
As always, if you’re unsure of something please contact us and take the time to read your policy to understand the terms, condition, limitations and exclusions.
How do I make a claim on my travel insurance?
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