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Following the accident make sure that everyone is safe.
If you’re in car accident, for example, this may involve turning your hazard lights on, moving to a safe location, and, if driveable, moving the vehicle to a safe spot that doesn’t block traffic. Check for any injuries. Be aware that not all injuries can be seen.
If it's an emergency situation, contact the local emergency services first, then contact our 24/7 Emergency Assistance Team as soon as you can.
Once you’re able to contact our 24/7 Emergency Assistance Team, please be ready with the following:
If you’re hurt in an accident, you must make every effort to report the incident to the relevant local authority (e.g., police, hotel manager, other travel service provider) as soon as possible. Be sure to get a copy of written evidence to support any claims.
If you need immediate help at the scene of the accident, contact the local emergency services. Be ready to give the emergency dispatcher the following information:
Even if you do not appear to have any injuries, it is still a good idea to seek medical attention as some injuries cannot be seen. Medical treatment can help identify any potential injuries and may also put your mind at ease.
Seeking medical treatment will also result in official medical documentation, which may be necessary for any claims on your policy.
To make a claim on your policy you will require supporting documentation. So, while it may be the last thing on your mind at the time, try to get copies of documents that will support your claim before you leave the scene or medical facility such as:
If you pay for any medical treatment costs or other out-of-pocket expenses relating to the accident, including that of changed travelled plans, it is important to keep all original receipts and other relevant documents as these will be needed to make a claim.
If you’ve had an accident, you must notify our 24/7 Emergency Assistance Team as soon as reasonably possible.
You can contact our 24/7 Emergency Assistance Team on +353 21 237 8009 or +353 21 237 8003.
The team is available 24 hours a day, 7 days a week, 365 days a year and can offer the following assistance:
If you have any questions about what's covered and not covered, the claims process, or if you’re involved in an accident, feel free to contact us.
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Take the pain out of medical costs while traveling overseas.
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Cover your stolen or damaged gear and tech.
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Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Phone:+353 21 237 8008 or +353 21 237 8003 (calls are not toll free. You can claim your itemised call costs)
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.