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The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.

Thank you for your patience while we complete this work.

Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.

If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.

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  5. Emergency Assistance

Worldwide 24 hour Emergency Assistance

Wherever you are, we’re there to help!

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Find the right Emergency Assistance team: 


For residents of all other countries

As we've changed insurers for travelers from various countries (except USA, Canada, Australia, New Zealand, Brazil or China), please select the date you purchased your policy for the correct 24/7 emergency assistance team details:

On or after 2 December 2018
Before 2 December 2018

For policies purchased on or after 2 Dec 2018:

Call our assistance team. They're available 24 hours/7 days.

Phone: +353 21 237 8009 or +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Email: assist@worldnomads.com 

Note: For policies purchased on or after 2 December 2018 your policy is underwritten by nib Travel Services Limited (formally known as Nomadic Insurance Limited).

For policies purchased before 2 Dec 2018, your World Nomads policy is backed by Bupa Global Travel:

Call the multilingual Bupa Global Assistance team in Denmark. They're available 24 hours a day, 7 days a week:

Phone:+45 70 23 24 61 (calls are not toll free. You can claim your itemised call costs)

Text message: +45 42 41 30 00 (include your policy number in the text message. No phone calls.)

Email:emergency@ihi.com

Be prepared.

So that our Emergency Assistance teams can assist you quickly, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • Your location
  • Prescribed medication (if any)

How does my travel insurance policy help me in an emergency?

Learn how your travel insurance policy can assist if you're in an emergency situation by watching this video.

Bitten by a tick in Colombia

I was bitten by a tick in Sierra Nevada region on my trip in Colombia, and infected by borrelia. A doctor examined me and I have received treatment for borreliose with antibiotics and probiotics. However, as the brain fog and dizziness persisted even during continuing treatment, the emergency assistance team organised medical repatriation as it is not safe for me to travel with these symptoms.
Claim Paid: USD $1,134.17
A.B. Norwegian Nomad in Colombia