The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
Absolutely!
We understand that you might be away for extended periods of time, so our online claims system allows you to submit claims and liaise with our claims people while you are still traveling. Simply log in to your membership page to start the process and follow the prompts to submit your claim.
You can log in to your World Nomads membership and submit your claim online or contact the claims team.
Contact Claims
Phone: 1300 787 375 (local call in Australia) or +61 2 8256 1542
Email: claimsAUS@worldnomads.com
Fax: +61 2 8263 0494
Travel Claims
nib Travel Services
PO Box A975
Sydney South NSW 1235
Travel Claims operate during Australian business hours.
Travel insurance tip: Our claims team may ask you to supply the original documents to verify your claim, so you should keep these safe, just in case.
Also read the article 'How to make a claim'.
How do I make a claim on my travel insurance?
Was this article helpful to you?
Related Articles
View moreWe can help you...
Can't find the answer you are looking for?
Contact us- All contact details
- Emergency Assistance Contact
- Claims contact
Contact our Emergency Assistance Team
For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.
Contact us
From anywhere in the world:
+61 2 8263 0470
From anywhere in the world:
+61 2 8292 1470
Within Australia:
1300 787 375
SMS:
+61 4 1720 4602
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available: