Even if you’re in the middle of nowhere, or in a place where you don’t speak the local language, we’re here to help.
If you need to get to the hospital or see a doctor for a sudden and serious illness or after being injured in an accident, then you, a friend, a traveling companion, or your family can call the emergency assistance team, and they can direct you to the nearest, most suitable medical facility.
Our multi-lingual 24/7 Emergency Assistance team can assist with:
When calling, make sure you have the following information ready:
If you've been taken to the hospital already, have received medical treatment, or need emergency transportation, then you (or someone else) must contact the emergency assistance team as soon as reasonable.
If you don't let the emergency assistance team know, your cover may be affected.
That depends on what’s happened and the seriousness of the situation. For more information check out our guide on who pays for medical costs.
Travel insurance is made for emergency medical and dental treatment overseas for unexpected and serious illnesses or injuries, not general check-ups. Be sure to check the PDS for more information, and if you’re not sure what’s covered you can contact us.
With World Nomads you can get an instant quote anytime, anywhere, before you leave home or while you’re on the road.
Travel insurance is not designed to cover everything, so take the time to read the full description of cover in the PDS for the full details on what’s not covered as well as the terms, conditions, limitation and exclusions. If you are unsure of anything, please contact us for help.
For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.
From anywhere in the world:
+61 2 8263 0470
From anywhere in the world:
+61 2 8292 1470
Within Australia:
1300 787 375
SMS:
+61 4 1720 4602
We’re here to help if you have a question about your claim. We’re available: