The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
If you’ve tried to lodge a claim via World Nomads’ member portal and it’s just not working – whether it be poor Wi-Fi, no Wi-Fi or no computer - you have two options.
You do not have to lodge your claim as soon as you incur some unexpected expenses – you can do it later when you return back to Australia or reach a location where there is good Wi-Fi or computer facilities.
If you would like to get your claim underway, and lodge it as soon as possible, then you can contact the Claims Services team who can take your claim details over the phone, email or fax.
Contact details
Phone: +61 2 8256 1542
Phone: 1300 787 375 (local call in Australia) Email: claimsAUS@worldnomads.com
Fax: +61 2 8263 0494
Fax: 1300 619 912 (local fax in Australia)
Travel Claims operate during Australian business hours.
What to do in three easy steps
The World Nomads claim team understands that not all claims can be made online, so if you find yourself in this situation, please follow the following instructions:
Step 1: Get your paperwork together
To settle your claim, World Nomads is going to need certain documents and evidence from your travels.
Step 2: Download and complete a claim form
If you have internet up and running then email us claimsAUS@worldnomads.com for a form or alternatively you can download a claims form if your internet connection is unreliable. In order for us to process your claim quickly it's important that you complete all the relevant sections of this form with as much detail as you can.
5 tips to better claims
- You can complete this PDF electronically by typing into the fields. If you complete by hand, please write clearly.
- Make sure you sign the claims form.
- Make sure you send us all of your supporting documents.
- If in doubt, tell us more not less.
- If posting your claim, take copies of everything and send it recorded delivery.
Step 3: Send us your claim
Please check through your form thoroughly and then send your completed claim form together with original supporting documents and keep a copy for your records.
- The fastest way to submit a claim is by email.
- Scan or photograph all pages of your claim form.
- Scan or photograph all supporting documents.
- Attach your claim form, photographs and supporting documents (max file size 10Mb) to an email with your policy number as the subject.
- Email the claim to claimsAUS@worldnomads.com.
How do I make a claim on my travel insurance?
Alternatively, mail your documents to:
nib Travel Services World Nomads Claims PO Box A975 Sydney NSW 1235 Australia
As always, if you’re unsure of something please contact us and take the time to read your policy to understand the terms, condition, limitations and exclusions.
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Contact us- All contact details
- Emergency Assistance Contact
- Claims contact
Contact our Emergency Assistance Team
For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.
Contact us
From anywhere in the world:
+61 2 8263 0470
From anywhere in the world:
+61 2 8292 1470
Within Australia:
1300 787 375
SMS:
+61 4 1720 4602
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available: