Identified events that may affect your travel and insurance.
If you have purchased a policy prior to the cut off date listed in any of our travel alerts, you may be eligible for benefits related to that event.
However, if you purchased your travel insurance on or after the date of the known event, you would not be eligible for cover.
Learn about the ‘known events’ occurring around the world. This is not an exhaustive list of travel alerts or warnings. For the most up to date information, check Smartraveller.
If you are currently experiencing an emergency while travelling, contact the 24/7 Emergency Assistance Team at your earliest opportunity. Depending upon your individual situation and your level of cover, the team may be able to help arrange evacuations, offer translation assistance or get you to a suitable medical facility.
We’re here to help if you have a question about travel insurance. We’re available:
We hope you never experience a natural disaster, airline strike, terror attack or any other event that could disrupt your travel plans. However, if you do, your travel insurance may be able to help.
Read your policy documents carefully – they can be found in your member account or the email you received after purchasing with us.