The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
A powerful 7.7 magnitude earthquake struck offshore north of Flores Island in East Nusa Tenggara, Indonesia on 15 August 2026 local time, triggering a tsunami warning for parts of eastern Indonesia. The earthquake caused strong ground shaking, landslides, damage to homes, public buildings and infrastructure, and disruptions to transport and local services. Authorities issued evacuation warnings for coastal areas and tsunami waves were recorded in some locations before the warning was later lifted. Numerous aftershocks have continued to affect the region. Travellers to affected areas may experience delays, cancellations, restricted access, accommodation disruptions and other travel impacts.
If you’re already travelling
If you hold a policy with us and require emergency assistance due to this event, please contact the Emergency Assistance team as soon as it’s practical and safe to do so.
For the latest advice, visit https://smartraveller.gov.au.
How does this event affect your cover
If you already have a policy with us, coverage may be available subject to the policy terms, conditions, limitations and exclusions.
Policies purchased or extended once circumstances that could result in a claim are known, or should have been known, will not provide cover for any losses which arise in relation to those circumstances.
If your travel plans are affected
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.
Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy, you must do everything you can to minimise losses. If you need to submit a claim, please complete the claim form and if you need help doing this, contact us.
If you have any other queries, please get in touch.
Was this article helpful to you?
Related Articles
View moreWe can help you...
Can't find the answer you are looking for?
Contact usOur contact details
We’re here to help if you have a question about travel insurance. We’re available:
- Monday to Friday 8:00am - 6:00pm (AEST/ADST)
- Saturday to Sunday closed (AEST/ADST)