For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.
If you get injured in an accident, need to get to a hospital or see a doctor for a sudden and serious illness, then call the Emergency Assistance Team.
The Emergency Assistance Team can direct you to the nearest, most suitable medical facility and if required, sort out your admission to the hospital, arrange emergency transport and talk directly with your treating doctor about your condition.
In an emergency, you may not be able to contact us immediately. But you – or someone else on your behalf – should make an effort to do so as soon as possible, especially if you're already been taken to the hospital or have received medical treatment. If you've paid the bills already, you can make a claim online through your membership page.
Remember, travel insurance is made for emergency medical and dental treatment for unexpected and serious illnesses or injuries, not general check-ups. Please check your policy wording carefully for full details on what's covered and not covered. Your plan documents should have been sent to you in an email when you made the purchase. They are also stored in your World Nomads membership.
*All information we provided here is a brief summary. It does not include all terms, conditions, limitations, exclusions, and termination provisions of the plans described. Please carefully read your state specific plan documents for a full description of coverage. Travel insurance is included as part of your travel protection plan which contains both insurance benefits and non-insurance assistance services. Material included on this page does not represent, nor is it specific to, United States Fire Insurance Company or travel insurance benefits provided on United States Fire Insurance Company’s travel protection plans.Was this article helpful to you?
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For help in an emergency, contact the Emergency Assistance team, available 24 hours, 7 days a week.
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Within the USA & Canada toll free:
1-844-207-1930
From anywhere in the world, direct / collect:
+1-816-905-3963
Before your trip, check the latest government advice for any travel alerts for your destination.