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Frequent queries on insurance, claims and getting help in an emergency

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Recent events

Taiwan Earthquake and Tsunami warning– April 2024

On Wednesday 3 April 2024, a 7.4 magnitude earthquake occurred off the coast of Taiwan. There are reports of damage to buildings and infrastructure. Aftershocks...

Recent events

Moroccan Earthquake - September 2023

Friday, September 8, a 6.8 magnitude earthquake struck the High Atlas mountains, southwest of Marrakesh causing widespread destruction and t...

Recent events

Travel Alert: Iceland -11 November 2023

Many news outlets have reported that due to increased seismic activity in the Reykjanes Peninsula, a volcanic eruption is expected in Iceland imminently. On Nov...

Recent events

Cyclone Mal - 15 November 2023

Various government agencies and news outlets have reported that Tropical Cyclone Mal has a high likelihood of making landfall in Fiji on or around Wednesday Nov...

Recent events

Travel Alert: Israel & Palestinian Territories - October 2023

On Saturday 7 October 2023, Israel declared a state of war in response to a reported attack by Hamas. At the date of publication of this alert, military conflic...

Recent events

Travel Alert: Cyclone Gabrielle- 9 February 2023

Various government agencies and news outlets have reported that Tropical Cyclone Gabrielle has formed off the coast of Northern Queensland, tracking near Norfol...

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Buying travel insurance

Travel insurance: Delayed and Missed Flights

For information relating to policies purchased prior to 17 June 2021, please check the Policy Wording provided with your purchase. You can contact us if you nee...

Buying travel insurance

Am I covered if I’m injured while doing an activity/sport that has not been added to my policy?

Whether you’re out for a casual hike or planning to bungee jump, scuba dive or ski, you’ll want to know if you’re covered for all your activit...

Buying travel insurance

Do I need extra country cover if I am only making a stop-over, but not leaving the airport?

Travel insurance can help in many ways when you’re travelling around the world and stopping over in several countries. For example, you may need travel in...

Buying travel insurance

Travel Insurance cover for COVID-19 related events

For information relating to policies purchased prior to 17 June 2021, please check the Policy Wording provided with your purchase. You can contact us if you nee...

Buying travel insurance

Am I covered by travel insurance if there's a travel warning in place where I'm going?

Sometimes a travel warning advising you not to go to a certain location may be issued by a government body.

Buying travel insurance

Am I covered if my bags are lost by the airline?

Yes, if your personal baggage is permanently lost by the carrier, you can make a claim for your belongings that were in the lost bags and the bag itself, with s...

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Managing your policy

Managing policy

Where is my policy certificate?

As we’ve recently changed our insurer, please select the date you bought your policy for more information:Policies purchased on or after 1 Nov 2018&n...

Managing policy

Does Travel Insurance Cover Strikes?

You’ve booked your flights, found some charming accommodation to nestle down in and taken out a travel insurance policy, when you hear of potential travel...

Managing policy

How to Amend, Extend or Cancel your Policy

It’s possible to amend, extend, or cancel your travel insurance policy. This can be done via your World Nomads membership or you can c...

Managing policy

World Nomads: Making changes to your travel insurance policy

You can sign in to your World Nomads membership to make certain changes to your policy, view and print your policy certificate or policy wording.

Managing policy

Extending your trip and buying more travel insurance cover

If you decide to travel longer, we can help keep you covered! You can extend your trip online.

Emergency & Claims

How do I make a claim if I can't complete it online?

As we've recently changed our insurer, please select the date you bought your policy:

Emergency & Claims

Travel Insurance: Who do I call for emergency help?

Travel and medical assistance is available by our emergency assistance team 24 hours a day, 7 days a week.

Emergency & Claims

Having trouble submitting a claim?

Thanks for your patience. If you're having trouble submitting a claim online, it may be due to a couple of known reasons. Each one can be solved by following th...

Emergency & Claims

Does my travel insurance cover medical costs upfront or do I have to pay and claim later?

Who pays depends on what’s happened!

Emergency & Claims

I don't have receipts for my personal items. Can I still make a travel insurance claim?

Yes you can make a claim if you don't have receipts, but you will still be asked to provide proof of ownership for the stolen or damaged items. We understand th...

Emergency & Claims

How to contact the World Nomads claims team

It's easy to contact our claims team after you've submitted your claim online.

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By providing your country of residence, we can display information relevant to you

Your country of residence is the country where you:

Are a citizen or a legal resident
Have access to long term medical care through a national health insurance scheme and/or private health insurance (not including reciprocal health agreements)
Will be repatriated to for ongoing medical care if you’re unable to continue your trip
Have unrestricted, unconditional right of entry
Have a residential address

Search for your country of residence:

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Not ready to provide your country of residence? View general information

Please select your country of residence

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Travel insurance doesn't cover everything. All of the information we provide is a brief summary. It does not include all terms, conditions, limitations, exclusions and termination provisions of the plans described. Coverage may not be the same or available for residents of all countries, states or provinces. Please carefully read your policy wording for a full description of coverage.

WorldNomads.com Pty Limited (ABN 62 127 485 198 AR 343027, NZBN 9429050505364) at Governor Macquarie Tower, Level 18, 1 Farrer Place, Sydney, NSW, 2000, Australia is an Authorised Representative of nib Travel Services (Australia) Pty Ltd (ABN 81 115 932 173 AFSL 308461, NZBN 9429050505340), and is underwritten in Australia and New Zealand by Pacific International Insurance Pty Ltd, ABN 83 169 311 193, NZBN 9429041356500. nib Travel Services Europe Limited trading as nib Travel Services and World Nomads is regulated by the Central Bank of Ireland. nib Travel Services Europe Limited (CN 601851), at City Quarter, Lapps Quay, Cork, Ireland, operates in Europe. nib Travel Services Europe (UK Branch) is authorised and regulated by the Financial Conduct Authority. nib Travel Services Europe (UK Branch), Co/Est. No: FC039523/BR024629, registered at Birchin Court, 20 Birchin Lane, London EC3V 9DU, United Kingdom, operates in the UK and in the UK is underwritten by Inter Partner Assistance S.A. UK Branch; in Europe nib Travel Services Europe Limited is underwritten by Inter Partner Assistance S.A. Inter Partner Assistance S.A. is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 202664). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK Branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group. WorldNomads.com Pty Limited markets and promotes travel insurance products of nib Travel Services Limited (License No.1446874), at PO Box 1051, Grand Cayman KY1-1102, Cayman Islands. World Nomads Inc.(1585422), at 2201 Broadway, Suite 300, Oakland, CA 94612, USA, plans are administered by Trip Mate, a Generali Global Assistance & Insurance Services brand, at P.O. Box 527, Hazelwood, MO 63042, USA, with 24-hour and Assistance Services provided by Generali Global Assistance and plans underwritten by Nationwide Mutual Insurance Company and affiliated companies, Columbus, OH. World Nomads (Canada) Ltd (BC: 0700178; Business No: 001 85379 7942 RC0001) is a licensed agent sponsored by AIG Insurance Company of Canada at 120 Bremner Boulevard, Suite 2200, Toronto, Ontario, M5J 0A8, Canada. World Experiences Seguros De Viagem Brasil Ltda (CNPJ: 21.346.969/0001-99) at Rua Padre João Manuel, 755, 16º andar, São Paulo – SP, Brazil is an Authorized Partner (Representante) of Chubb Seguros Brasil S.A. (CNPJ: 03.502.099/0001-18) at Av. Nações Unidas, nº 8.501, 27º andar -, Edifício Eldorado Business Tower, Pinheiros through the SUSEP Process 15414.900439/2015-34. All World Nomads entities listed above, including nib Travel Services Europe Limited, nib Travel Services Limited and nib Travel Services (Australia) Pty Ltd, are subsidiaries of nib holdings limited (ABN 51 125 633 856).