The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
It’s possible to amend, extend, or cancel your travel insurance policy. This can be done via your World Nomads membership or you can contact us and we can check your policy and make any changes available.
Amending or extending your travel insurance
Single Trip policy: If the trip start date on your policy has not yet passed, and you haven’t made and don’t intend to make a claim, then you can change the trip start date to align with your new travel plans. You can only move your trip start date to a date that is up to 12 months after the date you purchased your policy.
Annual Multi-Trip policy: If the policy start date on your policy has not yet passed and you haven’t made and don’t intend to make a claim, then you can change your policy start date. You can only move this up to 30 days from your original policy purchase date.
You can amend the details or extend the policy (Single Trip only) via your World Nomads membership.
It's important to understand there are current limitations to travel insurance cover relating to coronavirus, including exclusions for epidemics or pandemics. Government warnings to avoid all travel or all non-essential travel to specific regions (unless authorised by us in writing) and government regulations also impact your cover, including when you amend an existing policy.
Refund inside the cooling-off period
Not using your policy means, for example, that:
In the event you cancel outside the 21-day cooling-off period, no refund will be provided.
However, if your reason for cancelling is an exceptional circumstance and you have not travelled, don’t plan on making a claim or exercising any other rights under your policy, you may be eligible for a partial refund of the unused premium.
| Number of months policy was live before cancellation | % Refund |
| 1 | 75 |
| 2 | 60 |
| 3 | 50 |
| 4 | 40 |
| 5 | 30 |
| 6 | 25 |
| 7 | 20 |
| 9 | 15 |
| 9 | 10 |
| 10 | 5 |
| 11 | 0 |
| 12 | 0 |
Contact us to find out more.
Remember, cancelling your policy means you won’t be eligible for any cover, and you won’t be able to make any claim under the policy. If you request and are granted a refund, your policy cannot be reinstated.
To request a refund or for assistance when claiming, please contact us.
We’re here to help if you have a question about your policy.