The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
Medical assistance is available by our Emergency Medical Assistance team 24 hours a day, 7 days a week.
As we’ve recently changed our insurer, please select the date you bought your policy for the correct emergency medical assistance team contact details:
For policies purchased on or after 27 June 2024
Emergency Medical Assistance
For 24/7 Emergency Medical Assistance team contact:
- Phone (from overseas): +353 4 69 017022
- Email: worldnomads.assist@collinsoninsurance.com
- Open: 24 hours, 7 days a week
Ask the local operator to connect you reverse charges or claim your call costs later. Phone numbers are not toll free unless specified.
You'll need the international dialling code or just the plus sign (+) to dial the number correctly on your mobile phone.
Please have your policy number and local phone number handy when you call.
For policies purchased before 27 June 2024
For 24/7 Emergency Medical Assistance team contact:
- Phone (from overseas): +44 (0) 20 3093 1750
- Email: worldnomadsassist@axa-assistance.com
- Open: 24 hours, 7 days a week
Ask the local operator to connect you reverse charges or claim your call costs later. Phone numbers are not toll free unless specified.
You'll need the international dialling code or just the plus sign (+) to dial the number correctly on your mobile phone.
Please have your policy number and local phone number handy when you call.
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Contact us- All contact details
- Emergency Assistance Contact
- Claims contact
Contact our Emergency Medical Assistance Team
For help in an emergency, contact the Emergency Medical Assistance Service. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchased on or after 27 June 2024:
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For policies purchased before 27 June 2024:
Phone: +353 (0) 90 640 6460
For policies purchased on or after 27 June 2024:
worldnomads.assist@collinsoninsurance.com
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For policies purchased before 27 June 2024:
For policies purchased on or after 27 June 2024:
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For policies purchased before 27 June 2024:
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For policies purchased on or after 27 June 2024:
worldnomads.clmsie@collinsoninsurance.com
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For policies purchased before 27 June 2024:
https://worldnomads.claims.axa.travel
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