If you're completing your claim online, and you don't have all the documents we requested from you, don't panic! Sometimes, despite your best efforts, it’s just not possible to get them.
We need supporting documentation such as reports and receipts to confirm any claim(s) you make. The more documents you have proving your loss, the more likely it is that our team will be able to verify your claim and cover your expenses.
That depends on the benefit you are claiming, but we may need copies of:
Traveller’s Tip: it’s always a good idea to keep both digital and hard copies of all receipts and documentation relating to your trip, from the start to the end.
If you’re not sure about something or have any questions, you can always contact us.
With World Nomads, you can get an instant quote anytime, anywhere, before you leave home or while you’re on the road.
We consider each claim on its merits, and where there are extenuating circumstances, will take these into consideration when we review your claim.
Tip: if you don't have some documents, you’ll be able to make a note against that particular document explaining why when you lodge your claim online.
Once you've obtained as many of the documents we requested, and created digital copies, it's time to complete your claim submission. Refer to our handy guide on how to claim.
Got questions?
If you have any questions, please contact us, we’re here to help.
Travel insurance is not designed to cover everything, so take the time to read the full description of cover in the PDS for the full details on what’s not covered as well as the terms, conditions, limitation and exclusions. If you are unsure of anything, please contact us for help.
For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.
From anywhere in the world:
+61 2 8263 0470
From anywhere in the world:
+61 2 8292 1470
Within Australia:
1300 787 375
SMS:
+61 4 1720 4602
We’re here to help if you have a question about your claim. We’re available: