The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
If you're completing your claim online, and you don't have all the documents we requested from you, don't panic! Sometimes, despite your best efforts, it’s just not possible to get them.
Here's what to do.
If you've lost (or don't have) a receipt:
- Provide us with a Credit Card statement that shows the purchase of the item.
- Provide a warranty for the item or any other documentation you might have which confirms your ownership of the particular item.
- Ask the store you purchased the item from to provide you with a copy of the purchase receipt.
If the item was a gift:
You will need to ask the person who gave it to you for the receipt or a copy of any of the above.
If you don't have a report (eg. Medical Report, Property Irregularity Report, Repair Report):
If we’ve asked you to provide a Police Report, Medical Report or some other documentation to verify the facts of your claim and you don’t have them then you will need to discuss this with your case manager.
So what next?
Once you've obtained most of documents we requested, it's time to complete your claim submission.
