For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.
We are here to help. What number to call depends on your current situation.
If you are traveling and are experiencing a genuine emergency, contact our emergency assistance team.
Examples of a genuine emergency include:
The 24/7 Emergency Assistance team are here to provide help which may include:
Make sure you call the emergency assistance team as soon as possible after an accident or injury so we can confirm benefits and help monitor your care. In the event of a life-threatening emergency, call the local emergency authorities first to receive immediate assistance, and then contact Generali Global Assistance.
Our partners Generali Global Assistance are available 24 hours, 7 days a week, 365 days a year from anywhere in the world:
Telephone: 1-877-289-0968 (toll free within the US and Canada)
Telephone: +1-954-334-8143 (Collect worldwide)
Email: ops@gga-usa.com
If you need help with a claim, service on an existing policy or have questions about buying a new trip protection plan, we know that is important too, but please do not call the emergency assistance line.
If you have any questions during the claims processes, contact our claims team.
Phone: 1-844-207-1930
Email: wnclaims@tripmate.com
Remember, we may ask for additional information during the claims process. This is all part of the process. If you have any questions, please reach out.
If you have questions about an existing policy including a name or address change, or have questions before you purchase a new policy, contact our customer assistance team.
Phone: 1-844-207-1930
Email: serviceUSA@worldnomads.com
Please note that any policy change requests must be sent in writing via email.
*All information we provided here is a brief summary. It does not include all terms, conditions, limitations, exclusions, and termination provisions of the plans described. Please carefully read your state specific plan documents for a full description of coverage. Travel insurance is included as part of your travel protection plan which contains both insurance benefits and non-insurance assistance services. Material included on this page does not represent, nor is it specific to, United States Fire Insurance Company or travel insurance benefits provided on United States Fire Insurance Company’s travel protection plans.For help in an emergency, contact the Emergency Assistance team, available 24 hours, 7 days a week.
We’re here to help if you have a question about your claim. We’re available
Within the USA & Canada toll free:
1-844-207-1930
From anywhere in the world, direct / collect:
+1-816-905-3963
Before your trip, check the latest government advice for any travel alerts for your destination.