For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.
We are here to help. What number to call depends on your current situation.
Emergency Assistance Team
If you are traveling and are experiencing a genuine emergency, contact our emergency assistance team.
Examples of a genuine emergency include:
- You and/or your traveling companion has been injured or is sick and needs medical attention.
- A close family member at home is critically sick or has died, and you need to get home quickly.
- You’ve just been robbed, and you need help finding the nearest police station.
The 24/7 Emergency Assistance team are here to provide help which may include:
- Making hospital or physician referrals including finding English-speaking facilities or translation services.
- Confirming benefits if you’ve been taken to a hospital in an emergency.
- Arranging emergency evacuation to the closest hospital with adequate facilities, even if that’s in another city or country.
Make sure you call the emergency assistance team as soon as possible after an accident or injury so we can confirm benefits and help monitor your care. In the event of a life-threatening emergency, call the local emergency authorities first to receive immediate assistance, and then contact Generali Global Assistance.
Our partners Generali Global Assistance are available 24 hours, 7 days a week, 365 days a year from anywhere in the world:
Telephone: 1-877-289-0968 (toll free within the US and Canada)
Telephone: +1-954-334-8143 (Collect worldwide)
Email: ops@gga-usa.com
If you need help with a claim, service on an existing policy or have questions about buying a new trip protection plan, we know that is important too, but please do not call the emergency assistance line.
Claims Team
If you have any questions during the claims processes, contact our claims team.
Phone: 1-844-207-1930
Email: wnclaims@tripmate.com
Remember, we may ask for additional information during the claims process. This is all part of the process. If you have any questions, please reach out.
Customer Service Team
If you have questions about an existing policy including a name or address change, or have questions before you purchase a new policy, contact our customer assistance team.
Phone: 1-844-207-1930
Email: serviceUSA@worldnomads.com
Please note that any policy change requests must be sent in writing via email.
*All information we provided here is a brief summary. It does not include all terms, conditions, limitations, exclusions, and termination provisions of the plans described. Please carefully read your state specific plan documents for a full description of coverage. Travel insurance is included as part of your travel protection plan which contains both insurance benefits and non-insurance assistance services. Material included on this page does not represent, nor is it specific to, United States Fire Insurance Company or travel insurance benefits provided on United States Fire Insurance Company’s travel protection plans.Was this article helpful to you?
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- Emergency Assistance Contact
- Claims contact
Contact our Emergency Assistance Team
For help in an emergency, contact the Emergency Assistance team, available 24 hours, 7 days a week.
Contact us
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available
Contact us
Within the USA & Canada toll free:
1-844-207-1930
From anywhere in the world, direct / collect:
+1-816-905-3963
Before your trip, check the latest government advice for any travel alerts for your destination.