Emergency Assistance for U.S. Residents

Wherever you are, we’re there to help!

As featured in:

As featured in:

For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.  

Emergency Assistance for U.S. Residents

Our Emergency Assistance partners at Generali Global Assistance are available 24 hours, 7 days a week, 365 days a year from anywhere in the world. This is who you will call if you need emergency help while traveling. This can be for a medical reason or instances of theft, missing bags, or natural disasters. They are your first call for any emergency situation. They also have translators available, if that is needed.

Telephone: +1-877-289-0968 (toll free within the US and Canada)

Telephone: +1-954-334-8143 (Collect worldwide)

Email: ops@gga-usa.com

Not from the U.S? Find the right Emergency Assistance team:

US residents

Canadian residents

European residents

UK and Irish residents

Brazilian residents

Australian and New Zealand residents

Chinese residents

Residents of all other countries

Be prepared.

The Emergency Assistance team will want to quickly assist you, so please be ready with the following:

Your plan number (if you have it on you)
A contact number for where you are now
The nature of your problem
Your location
Prescribed medication (if any)

Bitten by a tick in Colombia

I was bitten by a tick in Sierra Nevada region on my trip in Colombia, and infected by borrelia. A doctor examined me and I have received treatment for borreliose with antibiotics and probiotics. However, as the brain fog and dizziness persisted even during continuing treatment, the emergency assistance team organised medical repatriation as it is not safe for me to travel with these symptoms.

Claim Paid: USD $1,134.17
A.B. Norwegian Nomad in Colombia.

INFORMATION YOU NEED TO KNOW

This advertisement contains highlights of the plans developed by Trip Mate, a Generali Global Assistance & Insurance Services brand, which include travel insurance coverages underwritten by United States Fire Insurance Company, Principal Office located in Morristown, New Jersey, under form series T7000 et al, T210 et al and TP-401 et al and non-insurance Travel Assistance Services provided by Generali Global Assistance, FootprintlD®, Blue Ribbon Bags, and Runway Health. The terms of insurance coverages in the plans may vary by jurisdiction and not all insurance coverages are available in all jurisdictions. Insurance coverages in these plans are subject to terms, limitations and exclusions including an exclusion for pre-existing medical conditions. In most states, your travel retailer is not a licensed insurance producer/agent and is not qualified or authorized to answer technical questions about the terms, benefits, exclusions and conditions of the insurance offered or to evaluate the adequacy of your existing insurance coverage. Your travel retailer may be compensated for the purchase of a plan and may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. CA DOI toll free number is 800-927-4357. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Trip Mate, a Generali Global Assistance & Insurance Services brand; we are licensed in all states; P.O. Box 527, Hazelwood, MO 63042; 1-844-207-1930; assistancefees@tripmate.com. While Trip Mate markets the travel insurance in these plans on behalf of USF, non-insurance components of the plans were added to the plans by Trip Mate and Trip Mate does not receive compensation from USF for providing the non-insurance components of the plans.