The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
World Nomads makes it easy to submit a travel insurance claim online. This process will need digital versions of your supporting documents. Here’s how to do this:
• Use a scanner app to scan documents with your smartphone’s camera.
• Use a scanner to create an image file or PDF of your document.
• Take a photo with a digital camera, such as the one on a smartphone.
Please ensure your digital document is sharp and legible, with no text cropped off the sides.
We accept emails jpegs and pdfs (as well as text and Word documents). Each document should be no larger than 5mb.
The claims department may ask you to send the original versions of your digital documents. In the event of a medical claim, immediate notice should be provided to the Emergency Assistance Team.
If you’re having trouble uploading documents, you may need to email us your documentation or send it through the mail:
Trip Mate
880 SW 145th Ave, Suite 400
Pembroke Pines, FL 33027
USA
Email:wnclaims@tripmate.com
Be sure to make copies of the originals for your own records.
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For help in an emergency, contact the Emergency Assistance team, available 24 hours, 7 days a week.
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Within the USA & Canada toll free:
1-844-207-1930
From anywhere in the world, direct / collect:
+1-816-905-3963
Before your trip, check the latest government advice for any travel alerts for your destination.