If you're completing your claim online, and you don't have all the documents we requested from you, don't panic! Sometimes, despite your best efforts, it’s just not possible to get them.
We need supporting documentation such as reports and receipts to confirm any claim(s) you make. The more documents you have proving your loss, the more likely it is that our team will be able to verify your claim and cover your expenses.
That depends on the benefit you are claiming, but we may need copies of:
Traveler’s Tip: it’s always a good idea to keep both digital and hard copies of all receipts and documentation relating to your trip, from the start to the end.
If you’re not sure about something or have any questions, you can always contact us.
With World Nomads, you can get an instant quote anytime, anywhere, before you leave home or while you’re on the road.
We consider each claim on its merits, and where there are extenuating circumstances, will take these into consideration when we review your claim.
Tip: if you don't have some documents, you’ll be able to make a note against that particular document explaining why when you lodge your claim online.
Once you've obtained as many of the documents we requested, and created digital copies, it's time to complete your claim submission. Refer to our handy guide on how to claim.
Note: all travel insurance plans are different, and cover will vary, depending on what's happened, your Country of Residence, the plan you choose, and any options or upgrades you buy.
Travel insurance doesn’t cover everything. All of the information we provide is a brief summary. It does not include all terms, conditions, limitations, exclusions and termination provisions of the plans described. Coverage may not be the same or available for residents of all countries, states or provinces. Please carefully read your Policy Wording for a full description of coverage. If you have any questions, please contact us.
For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.
For policies purchase on or after 2 December 2018:
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For policies purchased before 2 December 2018:
For policies purchase on or after 2 December 2018:
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For policies purchased before 2 December 2018:
We’re here to help if you have a question about your claim. We’re available
For policies purchase on or after 2 December 2018:
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For policies purchased before 2 December 2018:
For policies purchased on or after 2 December 2018:
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For policies purchased before 2 December 2018: