The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
A policy excess is the amount you are required to contribute towards your expenses before your policy kicks in.
The policy available to Australian residents has a AUD$100 policy excess applied to most benefits.
This means you're required to contribute AUD$100 towards all expenses arising from any one event, depending on the benefit claimed. The policy excess applies to all policy benefits, except Local Funeral Expenses/Repatriation of Remains, Clinical psychology, Personal Accident, Personal Liability, or Kidnap/hijack cash daily benefit, as shown in the Summary of Benefits in the policy wording.
Where applicable, the excess will be deducted from your claim before your claim is paid.
If your combined expenses for any one event are less than the excess, your insurance will not reimburse you. The policy wording will tell you when an excess does and doesn't apply.
Sorry, it's not possible to buy out the policy excess.
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