For information relating to policies purchased prior to 03 February 2022, please check the PDS provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 03 February 2022 please see below.
If your trip takes an unexpected turn, we’re here to help you when you need emergency assistance and guidance.
It’s easy to think it won’t happen to us, but it can and does happen.
If something goes wrong on your travels, emergency transport is available when it’s necessary to be evacuated to proper medical facilities for emergency medical treatment, or for repatriation home if you’re unfit to continue your trip when:
We offer two plans – Standard and Explorer – each of which offers different levels of coverage for these benefits. It is up to you to choose what plan has the right level of coverage to meet your travel needs at the time of purchase.
Coverage limits for your chosen plan are outlined on your certificate of insurance.
Depending on where you are and the circumstances, we'll find the most suitable medical facility and mode of transport to get you to safety, whether it’s a road ambulance or helicopter ride (where medically necessary), or any other suitable means.
And if the situation calls for it, we can even organise air ambulances and class upgrades to repatriate you back to Australia.
If something happens and you need emergency transport, you (or someone else) must:
If the Emergency Assistance team is not contacted, or if you arrange your own repatriation or transport that is determined to not be medically necessary or reasonable under the circumstances, you might not be covered. The Emergency Assistance team can arrange your treatment or evacuation using a reputable company.
No one wants to think about it, but if you pass away while adventuring overseas, we’re here to help with:
Travel insurance isn’t designed to cover everything and there are some things we can’t cover, including, but not limited to:
If something happens and you need emergency transport, you (or someone else) must:
Travel insurance is not designed to cover everything, so take the time to read the full description of cover in the PDS for the full details on what’s not covered as well as the terms, conditions, limitation, and exclusions. If you are unsure of anything, please contact us for help.
We’re here to help if you have a question about travel insurance. We’re available:
Before your trip, check the latest government advice for any travel alerts for your destination.