When your illness or injury stops you in your tracks & you have to get home for treatment.
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This information is for Australian residents.
When a condition is truly life-threatening and the local hospitals can't look after you, or if we decide you need to be bought home for further treatment, there's cover in World Nomads travel insurance policies to bring you home to recover. That can be anything from an air ambulance a private jet, hiring a doctor, a nurse, a pilot and a co-pilot, and flying you to a hospital where they can deal with your condition), to an upgrade.
If you’ve selected the policy for the activity you’re doing and we believe it’s medically necessary to bring you home for ongoing treatment, there’s cover in all of our policies for:
It's important to note that you need to contact our 24/7 Emergency Assistance Team before making any plans, regardless of what your treating doctor says. Our team are experts in this field, with the help of treating doctors the experienced members of the EA team can work out what's best for you... and, if you need to move, it can be prepaid so the money doesn't come out of your pocket.
First up, if we can, we'll use your existing ticket home. Date changes, and upgrades are often the most effective way to do this. You won't be able to claim that flight. Likewise, if we buy you a new flight, you can't claim for your unused flight home either. Also, if you
Travel insurance isn’t designed to cover everything. Common claims we see where there's no cover include:
This is not a full list of what's covered and what's not covered. There are limits and conditions that apply, so for more information check out our article on medical transport and repatriation and read your policy carefully before you buy.
It’s essential that you get in contact with our 24/7 emergency assistance teams as soon as possible, so that our teams can support you from the time your fall sick of get injured until the time you get home.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
I was snowboarding on a marked trail on Blackcomb Mountain when I caught an edge and had a significant fall. I immediately felt intense pain, and was quite winded for several minutes. I made my way down the mountain and went to the medical center, where they discovered, after doing a number of tests, that I had torn my left kidney. They then decided to transfer me to Lions gate hospital in North Vancouver, where I was monitored and stayed there for 5 nights.
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Cover your stolen or damaged gear and tech.
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If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Phone: +61 2 8263 0470 or Phone: +61 2 8292 1470 (reverse charges via an operator from anywhere in the world)
Contact the teamHere are our most frequently asked questions. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team. If you’re looking for general travel advice, you can ask our community at Ask a Nomad.
Before your trip, check the latest government advice for any travel alerts for your destination.