Learn how US residents could be covered for unexpected date changes for group tours and cruises.
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For information relating to policies purchased prior to October 2 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 2 2024, please see below.
Group tours are a fun way to travel. You have experts planning your trip to make sure you see and do all the best things. As a bonus, you’ll probably meet some other fun nomads on your group tour as well.
What happens though if you book a group tour in Africa, and are notified just before the trip that the dates are being changed? If your tour now leaves 5 days later, you may need to change your flights or hotels - and we know that won’t be cheap. Because of these unexpected situations that can sometimes change the dates of your trip, you may want to consider getting a quote for travel insurance* that includes the trip exchange benefit.
The trip exchange benefit is available for US residents who purchased the Explorer or Epic plans. If the dates get changed by the travel supplier for your group tour prior to your scheduled departure, you could be reimbursed for the following:
If you cannot make that new date and you want to cancel due to one of the unforeseen reasons listed under the Trip Cancellation benefit, you could file a claim under this benefit.
Your travel insurance plan from World Nomads includes multiple benefits, and could also cover you for things like trip cancellation and trip interruption. However, the trip exchange benefit can’t be combined with your other travel insurance benefits. You can’t make a claim under trip exchange and then try to make a claim under one of your other benefits as well. If your tour operator unexpectedly changes the
*All information we provided here is a brief summary. It does not include all terms, conditions, limitations, exclusions, and termination provisions of the plans described. Please carefully read your state specific plan documents for a full description of coverage. Travel insurance is included as part of your travel protection plan which contains both insurance benefits and non-insurance assistance services. Material included on this page does not represent, nor is it specific to, United States Fire Insurance Company or travel insurance benefits provided on United States Fire Insurance Company’s travel protection plans.I arrived in Delhi from Rome. Baggage claim help desk informed me that my bag had been delayed in transit. I was without my bag for almost a week before it was finally delivered to me. It was cold in Delhi (being winter, December) and my warm jacket was in my bag, requiring that I purchase a jacket and other items of warm clothing that I had not taken in my carry-on.
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Here are our most frequently asked questions about cover for trip exchange. You can also find the answers to other questions in our Help Center or you can ask the customer service team.
If the dates are changed by the operator of your tour and you aren’t able to travel on the new dates proposed to you, you may be eligible for benefits. Depending on the reason for the date change, you may be covered under Trip Exchange, or one of the other benefits included in your travel insurance plan, such as trip cancellation. We encourage you to contact us if you have any questions.
Make sure you have all of your documentation together if you need to submit a claim. Always save all of your correspondence – and make sure it shows the new dates of your trip, as well as the costs associated with the date change. You’ll also need your original receipts showing what you paid. Once you have everything together, you can log in to your member account online to start a claim. If you didn’t create one previously, you can still create an account.
Before your trip, check the latest government advice for any travel alerts for your destination.