As part of the global sale by nib Travel Pty Ltd (nib) of its World Nomads travel business to the International Medical Group, Inc family of companies (IMG), NIB Travel Services Europe (UK Branch) (nib UK) will transfer its regulated activities to International Medical Group Limited (IMG UK) provided certain conditions are fulfilled.
We’re required to let customers know about this change under banking and consumer protection regulations.
IMG UK is authorised and regulated in the UK by the Financial Conduct Authority.
We anticipate the sale to complete between 31 August 2026 and 1 December 2026. We’ll confirm the exact date closer to the time here.
What this means for you:
We’ve answered some common questions below to help explain things further.
World Nomads is being sold to IMG, a global travel insurance provider. This is a change in ownership, but not a change to how your policy works today as outlined in this letter.
The sale of the international brand of nib’s travel insurance business, World Nomads, reflects nib’s strategic priority to simplify its portfolio and focus capital and capability on its core health insurance and health adjacent businesses in the Australian and New Zealand markets.
No. Rest assured your current policy will continue as normal, with the same cover, terms and conditions. Any optional add-ons, including activities and high value items you’ve selected, will remain unchanged.
IMG® (International Medical Group®), a SiriusPoint company, is an award-winning global insurance benefits and assistance services company that has served millions of members worldwide since its founding in 1990. The preeminent provider of travel and health safety solutions, IMG offers a wide range of insurance programs, including international private medical insurance, travel medical insurance, and travel insurance, as well as enterprise services, including insurance administrative services and 24/7 emergency medical, security, and travel assistance. IMG’s world-class services, combined with an extensive product portfolio, provide Global Peace of Mind® for travellers, students, missionaries, marine crews, and other individuals or groups traveling, working, or living away from home. For more information, please visit www.imglobal.com.
IMG UK is registered in England (04163178) with its registered office at254 Upper Shoreham Road, Shoreham-by-Sea, West Sussex, BN43 6BF.
Yes. If your policy covers travel after the sale completes, your cover will continue as expected.
No. You don’t need to do anything. Everything will continue as normal.
If you buy a new policy after the sale takes place, it will be issued by IMG. This won’t affect the level of cover you receive.
Your policy details and personal information, including all individuals covered under the policy, will be securely transferred to IMG so that your cover can continue and you can continue to receive services.
Your information will continue to be handled in line with applicable data protection laws, our global privacy policy and where applicable the policy in your country of residence. It will also continue to be shared with relevant partners (such as the policy insurer) and, for a period, with nib to support a smooth transition.
You have the right to object to your data being transferred to IMG, however if you have an active policy with us at the time of the sale completing, it may need to be cancelled as continuity cannot occur without your data. If you wish to exercise this right to object, please contact us on the details provided below.
The Data Protection Act 2018requires IMG UK to provide you with certain prescribed information. That information is set out below and is also available within IMG UK’s Privacy Policy:
If you have any questions or need help, you can contact our Customer Service Centre, by email or phone, using the details below. Any existing queries or complaints will continue to be handled without disruption.
You can also continue to use the contact details provided in your policy documents. They will remain unchanged post completion of the sale of our World Nomads business to IMG.
There is no change to how you make a claim. Any existing or new claims will continue to be handled as normal and will not be affected by this change.
If you need to make a claim, you should continue to do so via the customer portal, as usual.
The sale is subject to regulatory approvals in various countries and certain conditions agreed between IMG and nib. If completion does not occur, we will provide an update to you.
Until the approvals are obtained and the conditions fulfilled, it is difficult to ascertain the exact timing for the sale. We currently anticipate the sale to complete between 31 August 2026 and 1 December 2026. We’ll confirm the exact date closer to the time here.
No. Once completion occurs, your policy and any new policies that you purchase from IMG UK will remain underwritten by Collinson Insurance which is a trading name of Astrenska Insurance Limited and captured in the same travel insurance platform to ensure continuity of service in accordance with your policy.
For policies sold pre completion of the sale to IMG, it is in your best interests to notify us as soon as possible should you have any complaint or potential claim. After the sale occurs, your complaint or claim may no longer be covered by nib’s professional indemnity insurance (PII). For policies purchased post completion of the sale, IMG’s PII will be applicable.
If you have an AMT policy, it will continue until its expiry date. Your AMT policy will not be automatically renewed. You will however be able to purchase a new AMT policy with IMG once your current policy ends.
We want to reassure you that this change will not affect the service you receive, and any existing queries or complaints will continue to be handled without disruption. Thank you for choosing World Nomads for your travel insurance needs.
We’re here to help if you have a question about your policy.
Before your trip, check the latest government advice for any travel alerts for your destination.