For information relating to policies purchased prior to 17 June 2021, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 17 June 2021 please see below.
If a close relative suffers an accidental injury, serious illness or dies suddenly, including if they’re seriously sick or die from Coronavirus (COVID-19), then your travel insurance policy may be able to help get you home.
Sometimes it’s very hard to tell who is a close or not so close relative, some we would travel with anywhere in the world, some others not so much… but for our insurance purposes and to clear up any confusion we’ve defined it for you in the policy. ‘Close relative’ means your spouse/partner, fiancé, fiancée, parent, parent-in-law, daughter, son, adopted or de facto daughter or son, daughter-in-law, son-in-law, brother, sister, brother-in-law, sister-in-law, grandchild, grandparent, step-parent, step-brother or step-sister, step-son, step-daughter or guardian normally residing in Ireland
There’s cover available for the cancellation costs incurred for any pre-booked and non-refundable portion of your transport, accommodation and tuition/course fees if you have no option but to cancel before leaving Ireland.
If you’re already travelling, there’s also cover available for your reasonable, additional travelling expenses (Economy class) to end your trip and return home early provided you have a return ticket.
For Explorer plans, under our Coronavirus Travel Costs section, if a relative is diagnosed with Coronavirus after you’ve started your trip and then dies, and you have to cancel /cut short your trip, you may be covered for your non-refundable pre-paid travel arrangements.
Our article What's covered for Coronavirus explains the benefits available if you get COVID-19 and need urgent assistance.
If you need to end your trip earlier than planned, you must:
Also be aware that any cancellation or trip curtailment claim submitted will have the policy excess applied. There is an excess applicable per person, per event.
Here are some of the main things that aren’t covered:
The policy isn’t designed to cover everything so take the time to read the terms, conditions, limitations and exclusions in the Policy Wording for full details, so there are no surprises if you need to use it. If you’re not sure if something is covered get in touch.
We’re here to help if you have a question about travel insurance.
For policies purchased on or after 1 November 2018:
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For policies purchased before 1 November 2018:
Coronavirus (COVID-19) continues to impact many travellers around the world. Before you buy, read the travel alerts and check government travel advice and restrictions for your destination(s) as these may impact cover, or your ability to travel. NOTE: A 48-hour waiting period (time excess) applies to some Coronavirus-related cancellation cover; other waiting periods may apply.