The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024 please see below.
We understand that many travellers may have an ongoing medical or dental condition but unfortunately pre-existing medical conditions cannot be covered.
As part of our insurance cover we will assess any medical-related claim, which may include verifying:
The following definition can help determine if you, your travel companion, an immediate relative or someone upon whom your trip depends has a pre-existing medical condition. If any of the following exist at the time you buy or extend your policy, start your trip or book a new trip, then we’ll consider that you have a pre-existing medical condition:
Don’t forget, if you had symptoms of a condition or were undergoing investigations for it at the time you bought your policy, we consider that to be a pre-existing medical condition.
Read this article 'Am I covered if I’m pregnant’ for more information on pregnancy cover.
Also be aware that any medical claim submitted will have the policy excess applied.
The policy isn’t designed to cover everything so take the time to read the terms, conditions, limitations and exclusions in the Policy Wording for full details, so there are no surprises if you need to use it. If you’re not sure if something is covered get in touch.
We’re here to help if you have a question about travel insurance.
Before your trip, check the latest government advice for any travel alerts for your destination.