The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
If your passport has been lost or stolen while on your travels abroad, cover is available to claim for the replacement costs to get you back on the road as soon as possible.
If your passport is lost or stolen from your person, eg taken from your bag without your knowledge while you were carrying it OR lost or stolen when locked in a safe or safety deposit box, you can claim:
The reasonable additional travel and accommodation expenses you have to pay whilst abroad as a result of you needing to replace a lost or stolen passport.
Report the theft or loss of your passport to:
The local police within 24 hours
Your nearest embassy, consulate or government office so you can apply for your replacement passport.
When making a claim for your lost or stolen passport, you must provide the written police report and receipts for all costs incurred. No policy excess applies to claims related to the loss or theft of travel documents.
Here are some of the main things that aren’t covered:
Any costs that you would have incurred had you not lost your passport or travel documents.
Any costs incurred if your passport has been left unattended at any time (except when locked in a safe or safety box) or if you do not exercise reasonable care for the safety or supervision of your passport/travel documents.
Anything mentioned in the Section Exclusions, under Section 4.
Travel insurance is not designed to cover everything, so take the time to read the full description of cover in the policy wording for the full details on what’s covered and not covered. If you have any questions please get in touch.
We’re here to help if you have a question about travel insurance.
Before your trip, check the latest government advice for any travel alerts for your destination.