The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
If you discover that your checked-in baggage have been damaged while in transit, the policy offers cover to claim for the costs incurred to repair these damaged items. If the repair cost is more than the value of an item, we will assess the claim as if the item has been stolen.
Notify the carrier as soon as possible and obtain a written Property Irregularity Report (PIR). If you can’t obtain a PIR, then you must follow up within 7 days in writing to obtain this document.
We may request that you send in your damaged item to substantiate your claim. Your claim may be denied if this is not done.
Make a claim online for your damaged baggage and be sure to send in your supporting documentation.
Watch the video to learn how our travel policy can provide cover for all of your tech gear during your travels.
We’re here to help if you have a question about travel insurance.
Before your trip, check the latest government advice for any travel alerts for your destination.