On Tuesday, June 17th 2025, Indonesia’s Mount Lewotobi Laki-Laki erupted, releasing a thick ash cloud. The Indonesian government has established an exclusion zone around the volcano. Disruption to travel is anticipated as volcanic activity continues in the region.
Policies purchased after June 16th, 2025 will not provide cover for losses arising from this event as it is now a 'known event'.
This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
If you’re already travelling
If you hold a plan with us and require emergency assistance due to this event, please contact the Emergency Assistance Team as soon as it’s practical and safe to do so. Check here for the latest Canadian government travel advisories.
How does this known event affect your coverage?
Be sure to read your plan to understand coverages that may be available to you. You can find your specific plan in your membership portal; it also was emailed to you when you made the purchase. Make sure to read the conditions of the plan you purchased (Standard or Explorer). Plans purchased after an event occurs will not provide coverage for any losses which arise in relation to that event. If you already have a plan with us, coverage may be available subject to the plan terms, conditions, limits and exclusions.
