We understand there are concerns about the recent violent events occurring in Mexico. Here is important information about how your Travel Insurance policy may apply:
If you're already travelling
If you hold a policy with World Nomads and require emergency assistance due to this event, please contact the Emergency Assistance team as soon as it’s practicable and safe to do so. For the latest advice for travel to Mexico and global impacts, check Travel advice and advisories - Travel.gc.ca for the latest Canadian government travel advisories.
How does this affect your cover
If you already have a plan with us, coverage may be available subject to the plan terms, conditions, limitations, and exclusions.
Plans purchased after an event occurs will not provide cover for any losses which arise in relation to that event. Cancelling for fear of travel is not covered.
If your plans are affected
If you need to change your travel arrangements, contact your airline, cruise company, or travel agent for assistance in the first instance.
Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your plan, you must do everything you can to minimize losses. If you need to submit a claim, please complete the claim form and if you need help doing this, contact us. If you have any other queries, please get in touch.
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We’re here to help if you have a question about travel insurance. We’re available:
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Within Canada & continental USA, toll free:
1 877 328 2528
International collect:
+1 416 646 3723