On Tuesday, 17 June 2025, Indonesia’s Mount Lewotobi Laki-Laki erupted, releasing a thick ash cloud. The Indonesian government has established an exclusion zone around the volcano. Disruption to travel is anticipated as volcanic activity continues in the region.
Policies purchased after 12:00pm, 18 June 2025, AEST will not provide cover for losses arising from this event as it is now widely reported in the media.
This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
If you’re already travelling
If you hold a policy with us and require emergency assistance due to this event, please contact our international assistance team as soon as it’s practical and safe to do so.
For the latest advice, visit US Department of State
How does this event affect your cover
Policies purchased after an event occurs will not provide cover for any losses which arise in relation to that event.
If you already have a policy with us, coverage is available subject to the policy terms, conditions, limits and exclusions.
If your travel plans are affected
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.
Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy, you must do everything you can to minimise losses. If you need to submit a claim, please complete the claim form and if you need help doing this, contact us.
If you have any other queries, please get in touch.
