The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
The situation in the Middle East is unpredictable and could deteriorate with little warning. Security risks may increase. There have been travel disruptions within the Middle East and globally due to the conflict between Israel and Iran.
If you're already travelling
If you hold a policy with World Nomads and require emergency assistance due to this event, please contact the Emergency Assistance team as soon as it’s practicable and safe to do so.
For the latest advice for travel to the Middle East and global impacts, check Travel advice and advisories - Travel.gc.ca for the latest Canadian government travel advisories.
How does this affect your coverage:
Please note that our plans do not provide coverage for losses arising from war (declared or not), acts of foreign enemies or rebellion. Be sure to read your plan to understand coverages that may be available to you. You can find your specific plan in your membership portal; it also was emailed to you when you made the purchase. Make sure to read the conditions of the plan you purchased (Standard or Explorer). Plans purchased after an event occurs will not provide coverage for any losses which arise in relation to that event. If you already have a plan with us, coverage may be available subject to the plan terms, conditions, limits and exclusions.
If your travel plans are affected
- We understand this can be a stressful situation for travellers but it’s important to listen to local news reports and the advice of local authorities if you are already in the war zone.
- Before planning travel, we recommend you check the government advice applicable to your policy and monitor media coverage for the destinations you intend to travel to.
- If you’ve not left but already booked your travel and need to change your travel arrangements, please contact your airline, cruise company or travel agent for assistance in the first instance.
If you have any other queries, please get in touch.
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