Specific documentation is requested to verify the facts of your claim. If you don’t have the requested documentation, you must tell us and you will need to discuss your options with your case manager.
If you don't have the documentation required with your claim:
- Receipts: You can try asking the store you purchased the item from to provide you with a copy of the purchase receipt, or see if you have a credit card statement with the details. If the item was a gift, you will need to ask the person who gave it to you for the receipt or a copy of it.
- Reports: Try to contact the relevant authority or person and ask them to give you a copy of the report (or some other documentation in writing). In some cases, organisations or airlines simply do not provide reports in writing. If this is the case, try making a note of the company/organisation you contacted, the person you called, their position and their contact details in case we need to contact them directly to clarify the facts of your claim. (You will be able to enter these details on the documents page.)
- Repair reports: If you're claiming for damaged goods, you may need to get a repair report if you don't already have one.
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