The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
Who pays depends on what’s happened!
If it’s an emergency situation where hospital admission and/or medical evacuation is required, we'll cover these costs upfront (provided the incident is covered as per the policy wording, of course).
You, a member of your travelling party, a friend or an immediate relative must contact our 24/7 Emergency Medical Assistance Team as soon as possible to confirm cover, manage costs and any potential claim if you:
- have been admitted to hospital as an in-patient for at least one night;
- get medical treatment or need ongoing treatment abroad;
- are injured, are hospitalised or suffer psychological trauma in an assault; or
- need emergency transport, medical repatriation or a medical escort.
If it's not an emergency e.g. you see the doctor at the local medical centre, then you would pay upfront and make a claim online once all treatment is complete.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
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Contact our Emergency Medical Assistance Team
For help in an emergency, contact our Emergency Medical Assistance Team. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchased on or after 27 June 2024:
worldnomads.assist@collinsoninsurance.com
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For policies purchased before 27 June 2024
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available
Contact us
For policies purchased on or after 27 June 2024:
For policies purchased before 27 June 2024
For policies purchased on or after 27 June 2024:
Belgium
worldnomads.clmsbe@collinsoninsurance.com
Denmark
worldnomads.clmsdk@collinsoninsurance.com
Germany
worldnomads.clmsde@collinsoninsurance.com
Netherlands
worldnomads.clmsnl@collinsoninsurance.com
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For policies purchased before 27 June 2024: