The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
Travel and medical assistance is available by our Emergency Assistance Team 24 hours a day, 7 days a week.
As we’ve recently changed our insurer, please select the date you bought your policy for the correct Emergency Assistance Team contact details:
For policies purchased on or after 27 June 2024
Emergency Medical Assistance
Contact our Emergency Medical Assistance team. They're available 24 hours/7 days.
Email: worldnomads.assist@collinsoninsurance.com
Phone (by Country of Residence):
Belgium +44 (0) 144 444 2015
Denmark +44 (0) 144 444 2017
Germany +44 (0) 144 444 2018
Netherlands +44 (0) 144 444 2019
For policies purchased before 27 June 2024
Contact our Emergency Assistance team. They're available 24 hours/7 days.
For 24/7 Emergency Assistance contact:
Belgium
Phone:+32 (0)2 808 66 32
Email: worldnomadsassist@axa-assistance.com
Denmark
Phone: +45 89 87 30 23
Email: worldnomadsassist@axa-assistance.com
Germany
Phone: +49 (0)335 5622 3012
Email: worldnomadsassist@axa-assistance.com
Netherlands
Phone: +31 (0)20 8080731
Email: worldnomadsassist@axa-assistance.com
Contact our Emergency Assistance Team. They are available 24 hours/7 days.
Ask the local operator to connect you reverse charges or claim your call costs later. Phone numbers are not toll free unless specified.
You'll need the international dialling code or just the plus sign (+) to dial the number correctly on your mobile phone.
Please have your policy number and local phone number handy when you call.
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Contact us- All contact details
- Emergency Assistance Contact
- Claims contact
Contact our Emergency Medical Assistance Team
For help in an emergency, contact our Emergency Medical Assistance Team. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchased on or after 27 June 2024:
worldnomads.assist@collinsoninsurance.com
_________________
For policies purchased before 27 June 2024
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available
Contact us
For policies purchased on or after 27 June 2024:
For policies purchased before 27 June 2024
For policies purchased on or after 27 June 2024:
Belgium
worldnomads.clmsbe@collinsoninsurance.com
Denmark
worldnomads.clmsdk@collinsoninsurance.com
Germany
worldnomads.clmsde@collinsoninsurance.com
Netherlands
worldnomads.clmsnl@collinsoninsurance.com
_________________
For policies purchased before 27 June 2024: