For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
If you have to make a claim, the easiest way is to claim online. The following guide will step you through how to do this. Also read here if you're having trouble submitting your claim.
As we’ve recently changed our insurer, please select the date you bought your policy to access the right information:
For policies purchased on or after 27 June 2024
1. Gather your receipts
It's helpful to get all of your receipts and invoices together first and submit all expenses for your claim at once. Keep copies of every expense, bill, invoice and report as you will need to provide these to the claims team so they can assess your claim.
Claims must be submitted within 60 days of return from your trip.
2. Sign in
Visit https://worldnomads.collinsoninsurance.com/ to lodge your claim online directly with the insurer. This is the preferred and most efficient way to make a claim.
You may also sign into your World Nomads membership. Use the links to 'Make a claim' once signed in to your membership dashboard.
3. Make a new claim
Select the policy you wish to claim against. If you're having trouble finding your policy, contact us and we'll check your membership. You may have purchased it as a guest or under a different email address so your policy won't show up in your membership.
4. Tell us what happened
Simply follow the prompts and answer all the questions relevant to your claim to tell us who was involved, what happened and when.
You may also need to:
- List your expenses: List each expense for the amount shown on your receipt/invoice and answer all other questions.
- Add your bank details: Upload your documentation, receipts, invoices or other proof of your expenses
5. Review your claim
Check your claim details or edit your claim before you submit it if needed.
6. Submit your claim
Travel claims are managed by Collinson Insurance Solutions Europe Limited. Their dedicated claims team will carefully review your claim and promptly inform you if any additional documentation is required. While Collinson strive to process claims swiftly, during peak travel seasons, we kindly ask for your patience, allowing up to 10 working days for a response.
7. Communicate with the claims team
You can also contact the claims team if you've got questions about your claim.
Policies purchased before 27 June 2024
1. Gather your receipts
It's helpful to get all of your receipts and invoices together first and submit all expenses for your claim at once. Keep copies of every expense, bill, invoice and report as you will need to provide these to the claims team so they can assess your claim.
2. Sign in
Sign into your World Nomads membership. Use the links to 'Make a claim' once signed in to your membership dashboard.
3. Make a new claim
Select the policy you wish to claim against. If you're having trouble finding your policy, contact us and we'll check your membership. You may have purchased it as a guest or under a different email address so your policy won't show up in your membership.
4. Tell us what happened
Simply follow the prompts and answer all the questions relevant to your claim to tell us who was involved, what happened and when.
You may also need to:
- List your expenses: List each expense for the amount shown on your receipt/invoice and answer all other questions.
- Add your bank details: Upload your documentation, receipts, invoices or other proof of your expenses
5. Review your claim
Check your claim details or edit your claim before you submit it if needed.
6. Submit your claim
The claims team managed by Inter Partner Assistance S.A. will review your claim and let you know if they need extra documentation. It can take up to 10 business days to hear from them, depending on how busy they are, so please be patient.
7. Communicate with the claims team
You can also contact the claims team if you've got questions about your claim.
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Contact our Emergency Medical Assistance Team
For help in an emergency, contact our Emergency Medical Assistance Team. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchased on or after 27 June 2024:
worldnomads.assist@collinsoninsurance.com
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For policies purchased before 27 June 2024
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available
Contact us
For policies purchased on or after 27 June 2024:
For policies purchased before 27 June 2024
For policies purchased on or after 27 June 2024:
Belgium
worldnomads.clmsbe@collinsoninsurance.com
Denmark
worldnomads.clmsdk@collinsoninsurance.com
Germany
worldnomads.clmsde@collinsoninsurance.com
Netherlands
worldnomads.clmsnl@collinsoninsurance.com
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For policies purchased before 27 June 2024: