Thanks for your patience. If you're having trouble submitting a claim online, it may be due to a couple of known reasons. Each one can be solved by following the steps below.
For policies purchased on or after 27 June 2024
1. Your policy isn't showing in your existing membership
If you purchased your policy as a guest (or with a different email address) and you have already set up a membership, the policy won't show up in your membership. Simply contact us, advise us of your policy number and we'll be able to merge your policy into your membership.
2. You don't have a membership
You will need to set up a membership to submit a claim online. If you don't have a membership, you can create one.
3. You're having issues sending documents online
If you have already started your claim and you're having trouble submitting your documents, try contacting our claims services team which is administered by Collinson Insurance Services Ltd on the details below.
4. The website is just not working!
Sometimes our website just doesn't want to play ball. If you’ve tried over a short period of time using a new browser or device and it still doesn't work, then please contact our Claims Services team. You should know, you can always lodge the claim when you return home after your trip if you prefer
Claims Services Team (administered by Collinson Insurance Services Ltd)Hours: Monday - Friday 9:00am - 5:00pm (BST/UTC)
Online: https://worldnomads.collinsoninsurance.com/
Belgium
Phone: +44 (0) 333 333 9621
Email: worldnomads.clmsbe@collinsoninsurance.com
Denmark
Phone: +44 (0) 333 333 9619
Email: worldnomads.clmsdk@collinsoninsurance.com
Germany
Phone: +44 (0) 333 333 9618Email: worldnomads.clmsde@collinsoninsurance.com
Netherlands
Phone: +44 (0) 333 333 9617Email: worldnomads.clmsnl@collinsoninsurance
As always, if you’re unsure of something please contact us and take the time to read your policy to understand the terms, condition, limitations and exclusions.
For policies purchased bfore 27 June 2024
1. Your policy isn't showing in your existing membership
If you purchased your policy as a guest (or with a different email address) and you have already set up a membership, the policy won't show up in your membership. Simply contact us, advise us of your policy number and they'll be able to merge your policy into your membership.
2. You don't have a membership
You will need to set up a membership to submit a claim online. If you don't have a membership, you can create one.
3. You're having issues sending documents online
If you have already started your claim and you're having trouble submitting your documents, try contacting the claims services team managed by Inter Partner Assistance S.A. on the details below.
4. The website is just not working!
Sometimes our website just doesn't want to play ball. If you’ve tried over a short period of time using a new browser or device and it still doesn't work, then please call our claims services team managed by Inter Partner Assistance S.A. on the details below. You should know, you can always lodge the claim when you return home after your trip if you prefer.
Claims Services Team (Managed by Inter Partner Assistance S.A.)
Monday - Friday 9:00am - 5:00pm (UK Standard Time)
Belgium
Phone:+32 (0)2 808 66 32
Website: worldnomads.claims.axa.travel
Denmark
Phone: +45 89 87 30 23
Website: worldnomads.claims.axa.travel
Germany
Phone: +49 (0)335 5622 3012
Website: worldnomads.claims.axa.travel
Netherlands
Phone: +31 (0)20 8080731
Website: worldnomads.claims.axa.travel
As always, if you’re unsure of something please contact us and take the time to read your policy to understand the terms, conditions, limitations and exclusions.
Was this article helpful to you?
Related Articles
View moreWe can help you...
Can't find the answer you are looking for?
Contact us- All contact details
- Emergency Assistance Contact
- Claims contact
Contact our Emergency Medical Assistance Team
For help in an emergency, contact our Emergency Medical Assistance Team. They are available 24 hours a day, 7 days a week.
Contact us
For policies purchased on or after 27 June 2024:
worldnomads.assist@collinsoninsurance.com
_________________
For policies purchased before 27 June 2024
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available
Contact us
For policies purchased on or after 27 June 2024:
For policies purchased before 27 June 2024
For policies purchased on or after 27 June 2024:
Belgium
worldnomads.clmsbe@collinsoninsurance.com
Denmark
worldnomads.clmsdk@collinsoninsurance.com
Germany
worldnomads.clmsde@collinsoninsurance.com
Netherlands
worldnomads.clmsnl@collinsoninsurance.com
_________________
For policies purchased before 27 June 2024: