For information relating to policies purchased prior to 8 November 2022, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 8 November 2022, please see below.
As we’ve recently changed our insurer, please select the date you bought your policy to access the right information:
For policies purchased on or after 1 September 2021
Once you've started your claim online, the insurer, Inter Partner Assistance S.A who manages your claim, will advise of any documents you need to submit with your claim, which can be uploaded with your claim.
If you have a question about your claim or need to send documents offline (for example, if you don’t have them to submit online or prefer to send by email), please contact the claims team.
For policies purchased before 1 September 2021
Once you've started your claim online, we’ll tell you what documents you need to submit with your claim. They can be a clear photo or scanned copy, which you can upload with your claim.
Remember
- Photograph each page separately.
- Digital documents must be no larger than 5Mb each.
- Check the quality of the image and make sure we can read them.
- If it shows your credit card or bank account, do block out the identifying numbers to protect your security.
We accept the following file formats (max 5Mb per document):
JPG (JPEG)
Doc or Docx (Word)
TXT (Text)
If you have a question about your claim or need to send documents offline (for example, if you don’t have them to submit online or prefer to send by email), please contact the claims team.
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For help in an emergency, contact our Emergency Medical Assistance Team. They are available 24 hours a day, 7 days a week.
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For policies purchased on or after 27 June 2024:
worldnomads.assist@collinsoninsurance.com
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For policies purchased before 27 June 2024
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available
Contact us
For policies purchased on or after 27 June 2024:
For policies purchased before 27 June 2024
For policies purchased on or after 27 June 2024:
Belgium
worldnomads.clmsbe@collinsoninsurance.com
Denmark
worldnomads.clmsdk@collinsoninsurance.com
Germany
worldnomads.clmsde@collinsoninsurance.com
Netherlands
worldnomads.clmsnl@collinsoninsurance.com
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For policies purchased before 27 June 2024: