The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
As has been widely reported in the world’s media, there were multiple terrorist attacks in Sri Lanka last Easter Sunday, 21 April 2019. A number of people were injured and killed.
If you are travelling in the area please monitor local media and follow the instructions of local authorities. If you are impacted by this event please contact us.
If you purchased a policy before 21 April 2019 8.45am local time (3.15am UTC)
If you purchased a travel policy before 21 April 2019 8.45am local time (3.15am UTC) and are impacted by this event, your policy will provide cover as per the terms and conditions of the policy wording. This includes Medical and Medical Evacuation cover. For those travellers issued with a policy prior to the occurrence of this event, medical expenses and medical evacuation cover are available where an injury, illness or death occurs as a direct result.
We do not cover Cancellation/Rearrangement, Travel Delay or Special Events. Unfortunately, an act or threat of terrorism is excluded by the policy. If you wish to change your travel plans, please contact your travel providers directly for assistance.
If you purchased a policy after 21 April 2019 8.45am local time (3.15am UTC)
If you purchased a policy after 21 April 2019 8.45am local time (3.15am UTC) there is no cover for claims arising from or related to this known event, as its impact to travel is no longer unforeseeable. This exclusion also applies to any new or revised travel arrangements made after this time.
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